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SATO 410e, 400e Operation, Troubleshooting, Printer Configuration, Configuration Modes, Printing

Models: 400e 410e

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OPERATION

Printer Configuration	4-2
Dip Switch Panels	4-2
Configuration Modes	4-6
Normal Mode	4-6
Test Print Mode	4-7
Advanced Mode	4-8
Default Settings Mode	4-9
Flash Memory Download Mode	4-10
User Download Mode	4-12
Hex Dump Mode	4-13
Card Mode	4-14
Non-Standard Clear Mode	4-15
Service Mode - Test Print	4-16
Service Mode - Sensor Level	4-17
Service Mode - Pitch Offset	4-18
Service Mode - Cut Offset	4-19
Service Mode - Backfeed Offset	4-20
Service Mode - Counter Display	4-21
Screen Identification	4-22
Operational Adjustments	4-26
Darkness, Cut Position, Print Position, Display	4-26
Cutter Sensor Positioning	4-28
Operator Panel	4-29
Printing	4-30
Test Printing	4-30
Reloading Media	4-30
Powering Off	4-30

TROUBLESHOOTING

Error Signals	5-2
Printer Troubleshooting	5-3
Interface Troubleshooting	5-5
Parallel Interface	5-5
RS232 Serial Interface	5-5
LAN Ethernet Interface	5-6
Universal Serial Bus (USB) Interface	5-6
Performance Testing	5-7
Test Print Troubleshooting	5-9
Sensor Locations	5-12

PN 9001135A

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SATO 410e, 400e manual Troubleshooting, Printer Configuration, Configuration Modes, Operational Adjustments, Printing

Contents

XL400e / XL410e Printers OPERATOR MANUALFax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Copyright SATO UK Limited TECHNICAL DATA INSTALLATIONINTRODUCTION TABLE OF CONTENTSTROUBLESHOOTING OPERATIONPrinter Configuration Configuration ModesMAINTENANCE Cleaning ProceduresReplacement Procedures Adjustment ProceduresPN 9001135A About This Manual General Description Control Features INTRODUCTIONWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY ABOUT THIS MANUALRESULT IN PRESONAL INJURY Figure 1-1a, Primary Components GENERAL DESCRIPTIONFigure 1-1b, Primary Components BUTTONS & SWITCHES CONTROL FEATURESFigure 1-2a, Control Features Figure 1-2b, Control Features Figure 1-3, Connection PortsUnit 1 Introduction SATO XL400-410e Operator ManualPN 9001135A PageTECHNICAL DATA Physical Charcteristics Enviromental Power Processing Print SensingMedia Character Font Capabilities Barcode Capabilities Interface Modules Regulatory ApprovalsPHYSICAL CHARACTERISTICS POWERENVIRONMENTAL PROCESSINGCHARACTER FONT CAPABILITIES MEDIAMATRIX FONTS AUTO SMOOTHING FONTSINTERFACE MODULES BAR CODE CAPABILTIESREGULATORY APPROVALS Unpacking Parts Identification Printer Installation INSTALLATIONInterface Selection Accessories Installation UNPACKING & PARTS IDENTIFICATION Figure 3-1, Unpacking and Parts IdentificationSITE LOCATION PRINTER INSTALLATIONMEDIA SELECTION MEDIA LOADING Figure 3-3a, Media LoadingFigure 3-3b, Media Loading Figure 3-3c, Media LoadingMedia Supply Spindle Media Media Retaining Plate Media Hold-Down Print Head LatchCutter Assembly Media Ramp Set Screw Top Housing CoverPrint Head Assembly Media Paper GuideRIBBON LOADING Figure 3-3f, Media LoadingTop Housing Cover Power Switch Power Supply Cord Ribbon Print AssemblyFigure 3-4a, Ribbon Loading Figure 3-4b, Ribbon LoadingRibbon Print Assembly Figure 3-4c, Ribbon LoadingFigure 3-4d, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreTop Housing Cover Ribbon Print Head Latch Figure 3-4e, Ribbon LoadingFigure 3-4f, Ribbon Loading Ribbon Ribbon CoreUnit 3 Installation Label/Tag Power SwitchFigure 3-4g, Ribbon Loading SATO XL400-410e Operator ManualINTERFACE SELECTION RS232 SERIAL INTERFACEPage IEEE1284 PARALLEL INTERFACE 1 Signals required for ieee 1284 modeUNIVERSAL SERIAL BUS USB ADAPTER 802.11B WIRELESSLOCAL AREA NETWORK LAN ETHERNET RECEIVE BUFFER ACK/NAK PROTOCOLACCESSORIES INSTALLATION PCMCIA MEMORY UPGRADESTACKER UNIT Figure 3-8, Label Stacker InstallationOPERATION Printer Configuration Configuration Modes Operational AdjustmentsPrinting PRINTER CONFIGURATION DIP SWITCH PANELSDSW1 DEFAULT SETTINGS SETTING FUNCTIONChecks the pitch size StatusCONFIGURATION MODES NORMAL MODETEST PRINT MODE Figure 4-2, Test Print ModeADVANCED MODE Figure 4-3, Advanced ModeDEFAULT SETTINGS MODE Figure 4-4, Default Settings ModeFLASH MEMORY DOWNLOAD MODE Printer begins Figure 4-5, Flash Memory Download ModeMore USER DOWNLOAD MODE Figure 4-6, User Download ModeHEX DUMP MODE Figure 4-7, Hex Dump ModeCARD MODE Figure 4-8, Card ModeNON-STANDARD CLEAR MODE Figure 4-9, Non-Standard Clear ModeSERVICE MODE Figure 4-10a, Service Mode - Test PrintFigure 4-10b, Service Mode - Sensor Level Unit 4 OperationSATO XL400-410e Operator Manual PN 9001135APITCH OFFSET Figure 4-10c, Service Mode - Pitch OffsetCENTER HOLE Figure 4-10d, Service Mode - Cut Offset Unit 4 OperationSATO XL400-410e Operator Manual PN 9001135AFigure 4-10e, Service Mode - Backfeed Offset Unit 4 OperationSATO XL400-410e Operator Manual PN 9001135AChart C Figure 4-10f, Service Mode - Counter DisplayChart D NORMAL MODE DEFAULT SETTINGS MODEMENU DESCRIPTIONADVANCED MODE MENUDESCRIPTION FLASH MEMORY & USER DOWNLOAD MODESCARD MODE USER TEST PRINT MODEMENU DESCRIPTIONMENU SERVICE MODEDESCRIPTION DESCRIPTION/PROCEDURE OPERATIONAL ADJUSTMENTSPOTENTIOMETER Figure 4-11, Adjustment Panel DARKNESSPOSITION PRINTFigure 4-14a, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14b, Cutter Sensor Positioning OPERATOR PANEL Figure 4-15a, Tilting Operator PanelPOWERING OFF PRINTINGTEST PRINTING RELOADING MEDIAError Signals Printer Troubleshooting InterfaceTroubleshooting TROUBLESHOOTINGPerformance Testing Test Print Troubleshooting Sensor Locations ERROR SIGNALS ERROR SIGNAL TABLEPRINTER TROUBLESHOOTING TROUBLESHOOTING TABLENO PRINTED IMAGE LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALLMEANDERING MEDIA PRINTER CREATES A BLANK LABELPARALLEL INTERFACE INTERFACE TROUBLESHOOTINGRS232 SERIAL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACE LAN EHTERNET INTERFACETROUBLESHOOTING STEP PERFORMANCE TESTING MULTIMETER WITH TEST MODULEMULTIMETER ALONE HEX DUMP MODE TEST PRINT TROUBLESHOOTINGFigure 5-3, Hex Dump Mode TEST LABEL PRINTING Figure 5-4, Test Print ModeLabel Contents Will Vary Depending on Test Label Type SAMPLE TEST LABELD S W D S WSENSOR LOCATIONS Figure 5-6, Sensor LocationsMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCLEANING PROCEDURES Figure 6-1, Cleaning Sheet UsageREPLACEMENT PROCEDURES FUSE REPLACEMENTPRINT HEAD REPLACEMENT Figure 6-3, Print Head ReplacementRIBBON ROLLER REPLACEMENT Figure 6-4, Ribbon Roller ReplacementRELATIVE PROCEDURE ADJUSTMENT PROCEDURESPRINT DEFECTS PRINT HEAD BALANCE ADJUSTMENT Figure 6-5, Print Head Balance AdjustmentPRINT HEAD ALIGNMENT Figure 6-6, Print Head AlignmentPRESSURE ROLLER ALIGNMENT Figure 6-7, Pressure Roller AlignmentPRESSURE ROLLER BALANCE Figure 6-8, Pressure Roller BalanceRIBBON GUIDE ADJUSTMENT Figure 6-9, Ribbon Guide AdjustmentRIBBON SPINDLE TENSIONING Figure 6-10, Ribbon Spindle TensioningPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA PITCH SENSOR ADJUSTMENT EYE-MARK MEDIA EYE-MARK REFERENCE CHARTTEST PINS Multimeter AloneFigure 6-12, Test Connector Figure 6-11, Test Module & Sensor PotentiometersTP4 Test Panel Test Module Dial Connect ground probe here Connect positive probe herePITCH SENSOR ADJUSTMENT R-CORNER MEDIA R-CORNER PEFERENCE CHARTTEST PINS Multimeter AlonePITCH SENSOR ADJUSTMENT SIDE HOLE MEDIA SIDE HOLE PEFERENCE CHARTTEST PINS Multimeter AloneJUMP HOLE SENSOR ADJUSTMENT JUMP SENSOR PEFERENCE CHARTTEST PINS Multimeter AloneRIBBON SENSOR ADJUSTMENT RIBBON REFERENCE CHARTCONNECTOR PIN Multimeter AloneCUTTER SENSOR ADJUSTMENT