XL400e / XL410e Printers
OPERATOR MANUAL
SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255
Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com
Copyright SATO UK Limited
INTRODUCTION
TECHNICAL DATA
INSTALLATION
TABLE OF CONTENTS
Printer Configuration
TROUBLESHOOTING
OPERATION
Configuration Modes
Replacement Procedures
MAINTENANCE
Cleaning Procedures
Adjustment Procedures
PN 9001135A
About This Manual General Description Control Features
INTRODUCTION
ABOUT THIS MANUAL
WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
RESULT IN PRESONAL INJURY
GENERAL DESCRIPTION
Figure 1-1a, Primary Components
Figure 1-1b, Primary Components
CONTROL FEATURES
BUTTONS & SWITCHES
Figure 1-2a, Control Features
Figure 1-2b, Control Features
Figure 1-3, Connection Ports
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Unit 1 Introduction
SATO XL400-410e Operator Manual
Page
Media Character Font Capabilities Barcode Capabilities
TECHNICAL DATA
Physical Charcteristics Enviromental Power Processing Print Sensing
Interface Modules Regulatory Approvals
ENVIRONMENTAL
PHYSICAL CHARACTERISTICS
POWER
PROCESSING
MATRIX FONTS
CHARACTER FONT CAPABILITIES
MEDIA
AUTO SMOOTHING FONTS
BAR CODE CAPABILTIES
INTERFACE MODULES
REGULATORY APPROVALS
INSTALLATION
Unpacking Parts Identification Printer Installation
Interface Selection Accessories Installation
UNPACKING & PARTS IDENTIFICATION
Figure 3-1, Unpacking and Parts Identification
PRINTER INSTALLATION
SITE LOCATION
MEDIA SELECTION
MEDIA LOADING
Figure 3-3a, Media Loading
Media Supply Spindle Media Media Retaining Plate
Figure 3-3b, Media Loading
Figure 3-3c, Media Loading
Media Hold-Down Print Head Latch
Print Head Assembly
Cutter Assembly Media Ramp Set Screw
Top Housing Cover
Media Paper Guide
RIBBON LOADING
Figure 3-3f, Media Loading
Figure 3-4a, Ribbon Loading
Top Housing Cover Power Switch Power Supply Cord
Ribbon Print Assembly
Figure 3-4b, Ribbon Loading
Figure 3-4d, Ribbon Loading
Ribbon Print Assembly
Figure 3-4c, Ribbon Loading
Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon Core
Figure 3-4f, Ribbon Loading
Top Housing Cover Ribbon Print Head Latch
Figure 3-4e, Ribbon Loading
Ribbon Ribbon Core
Figure 3-4g, Ribbon Loading
Unit 3 Installation
Label/Tag Power Switch
SATO XL400-410e Operator Manual
INTERFACE SELECTION
RS232 SERIAL INTERFACE
Page
IEEE1284 PARALLEL INTERFACE
1 Signals required for ieee 1284 mode
802.11B WIRELESS
UNIVERSAL SERIAL BUS USB ADAPTER
LOCAL AREA NETWORK LAN ETHERNET
RECEIVE BUFFER
ACK/NAK PROTOCOL
ACCESSORIES INSTALLATION
PCMCIA MEMORY UPGRADE
STACKER UNIT
Figure 3-8, Label Stacker Installation
Printer Configuration Configuration Modes Operational Adjustments
OPERATION
Printing
PRINTER CONFIGURATION
DIP SWITCH PANELS
DSW1 DEFAULT SETTINGS
SETTING
FUNCTION
Checks the pitch size
Status
CONFIGURATION MODES
NORMAL MODE
TEST PRINT MODE
Figure 4-2, Test Print Mode
ADVANCED MODE
Figure 4-3, Advanced Mode
DEFAULT SETTINGS MODE
Figure 4-4, Default Settings Mode
FLASH MEMORY DOWNLOAD MODE
Figure 4-5, Flash Memory Download Mode
Printer begins
More
USER DOWNLOAD MODE
Figure 4-6, User Download Mode
HEX DUMP MODE
Figure 4-7, Hex Dump Mode
CARD MODE
Figure 4-8, Card Mode
NON-STANDARD CLEAR MODE
Figure 4-9, Non-Standard Clear Mode
SERVICE MODE
Figure 4-10a, Service Mode - Test Print
SATO XL400-410e Operator Manual
Figure 4-10b, Service Mode - Sensor Level
Unit 4 Operation
PN 9001135A
Figure 4-10c, Service Mode - Pitch Offset
PITCH OFFSET
CENTER HOLE
SATO XL400-410e Operator Manual
Figure 4-10d, Service Mode - Cut Offset
Unit 4 Operation
PN 9001135A
SATO XL400-410e Operator Manual
Figure 4-10e, Service Mode - Backfeed Offset
Unit 4 Operation
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Figure 4-10f, Service Mode - Counter Display
Chart C
Chart D
MENU
NORMAL MODE
DEFAULT SETTINGS MODE
DESCRIPTION
DESCRIPTION
ADVANCED MODE
MENU
FLASH MEMORY & USER DOWNLOAD MODES
MENU
CARD MODE
USER TEST PRINT MODE
DESCRIPTION
SERVICE MODE
MENU
DESCRIPTION
OPERATIONAL ADJUSTMENTS
DESCRIPTION/PROCEDURE
POTENTIOMETER
POSITION
Figure 4-11, Adjustment Panel
DARKNESS
PRINT
CUTTER SENSOR POSITIONING
Figure 4-14a, Cutter Sensor Positioning
Figure 4-14b, Cutter Sensor Positioning
OPERATOR PANEL
Figure 4-15a, Tilting Operator Panel
TEST PRINTING
POWERING OFF
PRINTING
RELOADING MEDIA
TROUBLESHOOTING
Error Signals Printer Troubleshooting InterfaceTroubleshooting
Performance Testing Test Print Troubleshooting Sensor Locations
ERROR SIGNALS
ERROR SIGNAL TABLE
PRINTER TROUBLESHOOTING
TROUBLESHOOTING TABLE
MEANDERING MEDIA
NO PRINTED IMAGE
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
PRINTER CREATES A BLANK LABEL
INTERFACE TROUBLESHOOTING
PARALLEL INTERFACE
RS232 SERIAL INTERFACE
LAN EHTERNET INTERFACE
UNIVERSAL SERIAL BUS USB INTERFACE
TROUBLESHOOTING STEP
PERFORMANCE TESTING
MULTIMETER WITH TEST MODULE
MULTIMETER ALONE
TEST PRINT TROUBLESHOOTING
HEX DUMP MODE
Figure 5-3, Hex Dump Mode
TEST LABEL PRINTING
Figure 5-4, Test Print Mode
D S W
Label Contents Will Vary Depending on Test Label Type
SAMPLE TEST LABEL
D S W
SENSOR LOCATIONS
Figure 5-6, Sensor Locations
MAINTENANCE
Cleaning Procedures Replacement Procedures Adjustment Procedures
CLEANING PROCEDURES
Figure 6-1, Cleaning Sheet Usage
REPLACEMENT PROCEDURES
FUSE REPLACEMENT
PRINT HEAD REPLACEMENT
Figure 6-3, Print Head Replacement
RIBBON ROLLER REPLACEMENT
Figure 6-4, Ribbon Roller Replacement
ADJUSTMENT PROCEDURES
RELATIVE PROCEDURE
PRINT DEFECTS
PRINT HEAD BALANCE ADJUSTMENT
Figure 6-5, Print Head Balance Adjustment
PRINT HEAD ALIGNMENT
Figure 6-6, Print Head Alignment
PRESSURE ROLLER ALIGNMENT
Figure 6-7, Pressure Roller Alignment
PRESSURE ROLLER BALANCE
Figure 6-8, Pressure Roller Balance
RIBBON GUIDE ADJUSTMENT
Figure 6-9, Ribbon Guide Adjustment
RIBBON SPINDLE TENSIONING
Figure 6-10, Ribbon Spindle Tensioning
PITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA
TEST PINS
PITCH SENSOR ADJUSTMENT EYE-MARK MEDIA
EYE-MARK REFERENCE CHART
Multimeter Alone
TP4 Test Panel Test Module Dial Connect ground probe here
Figure 6-12, Test Connector
Figure 6-11, Test Module & Sensor Potentiometers
Connect positive probe here
TEST PINS
PITCH SENSOR ADJUSTMENT R-CORNER MEDIA
R-CORNER PEFERENCE CHART
Multimeter Alone
TEST PINS
PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIA
SIDE HOLE PEFERENCE CHART
Multimeter Alone
TEST PINS
JUMP HOLE SENSOR ADJUSTMENT
JUMP SENSOR PEFERENCE CHART
Multimeter Alone
CONNECTOR PIN
RIBBON SENSOR ADJUSTMENT
RIBBON REFERENCE CHART
Multimeter Alone
CUTTER SENSOR ADJUSTMENT