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SATO 400e, 410e manual Test Print Troubleshooting, 3, Hex Dump Mode

Models: 400e 410e

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TEST PRINT TROUBLESHOOTING

Unit 5: Troubleshooting

TEST PRINT TROUBLESHOOTING

Chapter provides instruction on special printing to identify and resolve specific print problems.

HEX DUMP Allows the operator to determine if there were problems in the downloading of data.

TEST LABEL Allows the operator to identify specific problems regarding mechanical performance and setup.

HEX DUMP MODE

The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity.

POWER = ON

ONLINE

000000 00000000

Create and print

A label.

START/STOP

OFFLINE

000000 00000000

DSW2-4 = ON

START/STOP

ONLINE

000000 00000000

FEED

Print Buffer/Receive Buffer

POWER = OFF

DSW2-4 = ON

POWER = ON

and transmit data.

ONLINE

000000 00000000

Receive Buffer

is printed in hexadecimal format.

DSW2-4 = OFF POWER = OFF and ON again.

Printer returns to normal print mode.

Label printed

of print buffer in

hexadecimal format.

Figure 5-3, Hex Dump Mode

SATO XL400-410e Operator Manual

PN 9001135A

Page 5-9

Image 73

SATO 400e, 410e manual Test Print Troubleshooting, 3, Hex Dump Mode

Contents

OPERATOR MANUAL XL400e / XL410e PrintersFax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Copyright SATO UK Limited INSTALLATION TECHNICAL DATAINTRODUCTION TABLE OF CONTENTSOPERATION TROUBLESHOOTINGPrinter Configuration Configuration ModesCleaning Procedures MAINTENANCEReplacement Procedures Adjustment ProceduresPN 9001135A INTRODUCTION About This Manual General Description Control FeaturesWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY ABOUT THIS MANUALRESULT IN PRESONAL INJURY Figure 1-1a, Primary Components GENERAL DESCRIPTIONFigure 1-1b, Primary Components BUTTONS & SWITCHES CONTROL FEATURESFigure 1-2a, Control Features Figure 1-3, Connection Ports Figure 1-2b, Control FeaturesSATO XL400-410e Operator Manual Unit 1 IntroductionPN 9001135A PagePhysical Charcteristics Enviromental Power Processing Print Sensing TECHNICAL DATAMedia Character Font Capabilities Barcode Capabilities Interface Modules Regulatory ApprovalsPOWER PHYSICAL CHARACTERISTICSENVIRONMENTAL PROCESSINGMEDIA CHARACTER FONT CAPABILITIESMATRIX FONTS AUTO SMOOTHING FONTSINTERFACE MODULES BAR CODE CAPABILTIESREGULATORY APPROVALS Unpacking Parts Identification Printer Installation INSTALLATIONInterface Selection Accessories Installation Figure 3-1, Unpacking and Parts Identification UNPACKING & PARTS IDENTIFICATIONSITE LOCATION PRINTER INSTALLATIONMEDIA SELECTION Figure 3-3a, Media Loading MEDIA LOADINGFigure 3-3c, Media Loading Figure 3-3b, Media LoadingMedia Supply Spindle Media Media Retaining Plate Media Hold-Down Print Head LatchTop Housing Cover Cutter Assembly Media Ramp Set ScrewPrint Head Assembly Media Paper GuideFigure 3-3f, Media Loading RIBBON LOADINGRibbon Print Assembly Top Housing Cover Power Switch Power Supply CordFigure 3-4a, Ribbon Loading Figure 3-4b, Ribbon LoadingFigure 3-4c, Ribbon Loading Ribbon Print AssemblyFigure 3-4d, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreFigure 3-4e, Ribbon Loading Top Housing Cover Ribbon Print Head LatchFigure 3-4f, Ribbon Loading Ribbon Ribbon CoreLabel/Tag Power Switch Unit 3 InstallationFigure 3-4g, Ribbon Loading SATO XL400-410e Operator ManualRS232 SERIAL INTERFACE INTERFACE SELECTIONPage 1 Signals required for ieee 1284 mode IEEE1284 PARALLEL INTERFACEUNIVERSAL SERIAL BUS USB ADAPTER 802.11B WIRELESSLOCAL AREA NETWORK LAN ETHERNET ACK/NAK PROTOCOL RECEIVE BUFFERPCMCIA MEMORY UPGRADE ACCESSORIES INSTALLATIONFigure 3-8, Label Stacker Installation STACKER UNITOPERATION Printer Configuration Configuration Modes Operational AdjustmentsPrinting DIP SWITCH PANELS PRINTER CONFIGURATIONDSW1 DEFAULT SETTINGS FUNCTION SETTINGStatus Checks the pitch sizeNORMAL MODE CONFIGURATION MODESFigure 4-2, Test Print Mode TEST PRINT MODEFigure 4-3, Advanced Mode ADVANCED MODEFigure 4-4, Default Settings Mode DEFAULT SETTINGS MODEFLASH MEMORY DOWNLOAD MODE Printer begins Figure 4-5, Flash Memory Download ModeMore Figure 4-6, User Download Mode USER DOWNLOAD MODEFigure 4-7, Hex Dump Mode HEX DUMP MODEFigure 4-8, Card Mode CARD MODEFigure 4-9, Non-Standard Clear Mode NON-STANDARD CLEAR MODEFigure 4-10a, Service Mode - Test Print SERVICE MODEUnit 4 Operation Figure 4-10b, Service Mode - Sensor LevelSATO XL400-410e Operator Manual PN 9001135APITCH OFFSET Figure 4-10c, Service Mode - Pitch OffsetCENTER HOLE Unit 4 Operation Figure 4-10d, Service Mode - Cut OffsetSATO XL400-410e Operator Manual PN 9001135AUnit 4 Operation Figure 4-10e, Service Mode - Backfeed OffsetSATO XL400-410e Operator Manual PN 9001135AChart C Figure 4-10f, Service Mode - Counter DisplayChart D DEFAULT SETTINGS MODE NORMAL MODEMENU DESCRIPTIONMENU ADVANCED MODEDESCRIPTION FLASH MEMORY & USER DOWNLOAD MODESUSER TEST PRINT MODE CARD MODEMENU DESCRIPTIONMENU SERVICE MODEDESCRIPTION DESCRIPTION/PROCEDURE OPERATIONAL ADJUSTMENTSPOTENTIOMETER DARKNESS Figure 4-11, Adjustment PanelPOSITION PRINTFigure 4-14a, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14b, Cutter Sensor Positioning Figure 4-15a, Tilting Operator Panel OPERATOR PANELPRINTING POWERING OFFTEST PRINTING RELOADING MEDIAError Signals Printer Troubleshooting InterfaceTroubleshooting TROUBLESHOOTINGPerformance Testing Test Print Troubleshooting Sensor Locations ERROR SIGNAL TABLE ERROR SIGNALSTROUBLESHOOTING TABLE PRINTER TROUBLESHOOTINGLCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL NO PRINTED IMAGEMEANDERING MEDIA PRINTER CREATES A BLANK LABELPARALLEL INTERFACE INTERFACE TROUBLESHOOTINGRS232 SERIAL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACE LAN EHTERNET INTERFACETROUBLESHOOTING STEP MULTIMETER WITH TEST MODULE PERFORMANCE TESTINGMULTIMETER ALONE HEX DUMP MODE TEST PRINT TROUBLESHOOTINGFigure 5-3, Hex Dump Mode Figure 5-4, Test Print Mode TEST LABEL PRINTINGSAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label TypeD S W D S WFigure 5-6, Sensor Locations SENSOR LOCATIONSCleaning Procedures Replacement Procedures Adjustment Procedures MAINTENANCEFigure 6-1, Cleaning Sheet Usage CLEANING PROCEDURESFUSE REPLACEMENT REPLACEMENT PROCEDURESFigure 6-3, Print Head Replacement PRINT HEAD REPLACEMENTFigure 6-4, Ribbon Roller Replacement RIBBON ROLLER REPLACEMENTRELATIVE PROCEDURE ADJUSTMENT PROCEDURESPRINT DEFECTS Figure 6-5, Print Head Balance Adjustment PRINT HEAD BALANCE ADJUSTMENTFigure 6-6, Print Head Alignment PRINT HEAD ALIGNMENTFigure 6-7, Pressure Roller Alignment PRESSURE ROLLER ALIGNMENTFigure 6-8, Pressure Roller Balance PRESSURE ROLLER BALANCEFigure 6-9, Ribbon Guide Adjustment RIBBON GUIDE ADJUSTMENTFigure 6-10, Ribbon Spindle Tensioning RIBBON SPINDLE TENSIONINGPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA EYE-MARK REFERENCE CHART PITCH SENSOR ADJUSTMENT EYE-MARK MEDIATEST PINS Multimeter AloneFigure 6-11, Test Module & Sensor Potentiometers Figure 6-12, Test ConnectorTP4 Test Panel Test Module Dial Connect ground probe here Connect positive probe hereR-CORNER PEFERENCE CHART PITCH SENSOR ADJUSTMENT R-CORNER MEDIATEST PINS Multimeter AloneSIDE HOLE PEFERENCE CHART PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIATEST PINS Multimeter AloneJUMP SENSOR PEFERENCE CHART JUMP HOLE SENSOR ADJUSTMENTTEST PINS Multimeter AloneRIBBON REFERENCE CHART RIBBON SENSOR ADJUSTMENTCONNECTOR PIN Multimeter AloneCUTTER SENSOR ADJUSTMENT