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SATO 410e, 400e Lan Ehternet Interface, Universal Serial Bus Usb Interface, Troubleshooting Step

Models: 400e 410e

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LAN EHTERNET INTERFACE

Unit 5: Troubleshooting

LAN EHTERNET INTERFACE

CHK	TROUBLESHOOTING STEP

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there ma y be a hardware problem.

Ensure the serial cable meets specifications and is correctly connected at each end.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related senarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.

UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:

Click on Start, Settings, and then Control Panel.

Click on System within the new window.

Click on the Device Manager tab.

Ensure that the View Device By Type is checked.

Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

Reboot the PC and the printer.

Contact Microsoft technical support for further assistance as required.

SATO XL400-410e Operator Manual

PN 9001135A

Page 5-6

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SATO 410e, 400e manual Lan Ehternet Interface, Universal Serial Bus Usb Interface, Troubleshooting Step

Contents

XL400e / XL410e Printers OPERATOR MANUALFax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Copyright SATO UK Limited INTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSPrinter Configuration TROUBLESHOOTINGOPERATION Configuration ModesReplacement Procedures MAINTENANCECleaning Procedures Adjustment ProceduresPN 9001135A About This Manual General Description Control Features INTRODUCTIONWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY ABOUT THIS MANUALRESULT IN PRESONAL INJURY Figure 1-1a, Primary Components GENERAL DESCRIPTIONFigure 1-1b, Primary Components BUTTONS & SWITCHES CONTROL FEATURESFigure 1-2a, Control Features Figure 1-2b, Control Features Figure 1-3, Connection PortsPN 9001135A Unit 1 IntroductionSATO XL400-410e Operator Manual PageMedia Character Font Capabilities Barcode Capabilities TECHNICAL DATAPhysical Charcteristics Enviromental Power Processing Print Sensing Interface Modules Regulatory ApprovalsENVIRONMENTAL PHYSICAL CHARACTERISTICSPOWER PROCESSINGMATRIX FONTS CHARACTER FONT CAPABILITIESMEDIA AUTO SMOOTHING FONTSINTERFACE MODULES BAR CODE CAPABILTIESREGULATORY APPROVALS Unpacking Parts Identification Printer Installation INSTALLATIONInterface Selection Accessories Installation UNPACKING & PARTS IDENTIFICATION Figure 3-1, Unpacking and Parts IdentificationSITE LOCATION PRINTER INSTALLATIONMEDIA SELECTION MEDIA LOADING Figure 3-3a, Media LoadingMedia Supply Spindle Media Media Retaining Plate Figure 3-3b, Media LoadingFigure 3-3c, Media Loading Media Hold-Down Print Head LatchPrint Head Assembly Cutter Assembly Media Ramp Set ScrewTop Housing Cover Media Paper GuideRIBBON LOADING Figure 3-3f, Media LoadingFigure 3-4a, Ribbon Loading Top Housing Cover Power Switch Power Supply CordRibbon Print Assembly Figure 3-4b, Ribbon LoadingFigure 3-4d, Ribbon Loading Ribbon Print AssemblyFigure 3-4c, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreFigure 3-4f, Ribbon Loading Top Housing Cover Ribbon Print Head LatchFigure 3-4e, Ribbon Loading Ribbon Ribbon CoreFigure 3-4g, Ribbon Loading Unit 3 InstallationLabel/Tag Power Switch SATO XL400-410e Operator ManualINTERFACE SELECTION RS232 SERIAL INTERFACEPage IEEE1284 PARALLEL INTERFACE 1 Signals required for ieee 1284 modeUNIVERSAL SERIAL BUS USB ADAPTER 802.11B WIRELESSLOCAL AREA NETWORK LAN ETHERNET RECEIVE BUFFER ACK/NAK PROTOCOLACCESSORIES INSTALLATION PCMCIA MEMORY UPGRADESTACKER UNIT Figure 3-8, Label Stacker InstallationOPERATION Printer Configuration Configuration Modes Operational AdjustmentsPrinting PRINTER CONFIGURATION DIP SWITCH PANELSDSW1 DEFAULT SETTINGS SETTING FUNCTIONChecks the pitch size StatusCONFIGURATION MODES NORMAL MODETEST PRINT MODE Figure 4-2, Test Print ModeADVANCED MODE Figure 4-3, Advanced ModeDEFAULT SETTINGS MODE Figure 4-4, Default Settings ModeFLASH MEMORY DOWNLOAD MODE Printer begins Figure 4-5, Flash Memory Download ModeMore USER DOWNLOAD MODE Figure 4-6, User Download ModeHEX DUMP MODE Figure 4-7, Hex Dump ModeCARD MODE Figure 4-8, Card ModeNON-STANDARD CLEAR MODE Figure 4-9, Non-Standard Clear ModeSERVICE MODE Figure 4-10a, Service Mode - Test PrintSATO XL400-410e Operator Manual Figure 4-10b, Service Mode - Sensor LevelUnit 4 Operation PN 9001135APITCH OFFSET Figure 4-10c, Service Mode - Pitch OffsetCENTER HOLE SATO XL400-410e Operator Manual Figure 4-10d, Service Mode - Cut OffsetUnit 4 Operation PN 9001135ASATO XL400-410e Operator Manual Figure 4-10e, Service Mode - Backfeed OffsetUnit 4 Operation PN 9001135AChart C Figure 4-10f, Service Mode - Counter DisplayChart D MENU NORMAL MODEDEFAULT SETTINGS MODE DESCRIPTIONDESCRIPTION ADVANCED MODEMENU FLASH MEMORY & USER DOWNLOAD MODESMENU CARD MODEUSER TEST PRINT MODE DESCRIPTIONMENU SERVICE MODEDESCRIPTION DESCRIPTION/PROCEDURE OPERATIONAL ADJUSTMENTSPOTENTIOMETER POSITION Figure 4-11, Adjustment PanelDARKNESS PRINTFigure 4-14a, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14b, Cutter Sensor Positioning OPERATOR PANEL Figure 4-15a, Tilting Operator PanelTEST PRINTING POWERING OFFPRINTING RELOADING MEDIAError Signals Printer Troubleshooting InterfaceTroubleshooting TROUBLESHOOTINGPerformance Testing Test Print Troubleshooting Sensor Locations ERROR SIGNALS ERROR SIGNAL TABLEPRINTER TROUBLESHOOTING TROUBLESHOOTING TABLEMEANDERING MEDIA NO PRINTED IMAGELCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL PRINTER CREATES A BLANK LABELPARALLEL INTERFACE INTERFACE TROUBLESHOOTINGRS232 SERIAL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACE LAN EHTERNET INTERFACETROUBLESHOOTING STEP PERFORMANCE TESTING MULTIMETER WITH TEST MODULEMULTIMETER ALONE HEX DUMP MODE TEST PRINT TROUBLESHOOTINGFigure 5-3, Hex Dump Mode TEST LABEL PRINTING Figure 5-4, Test Print ModeD S W Label Contents Will Vary Depending on Test Label TypeSAMPLE TEST LABEL D S WSENSOR LOCATIONS Figure 5-6, Sensor LocationsMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCLEANING PROCEDURES Figure 6-1, Cleaning Sheet UsageREPLACEMENT PROCEDURES FUSE REPLACEMENTPRINT HEAD REPLACEMENT Figure 6-3, Print Head ReplacementRIBBON ROLLER REPLACEMENT Figure 6-4, Ribbon Roller ReplacementRELATIVE PROCEDURE ADJUSTMENT PROCEDURESPRINT DEFECTS PRINT HEAD BALANCE ADJUSTMENT Figure 6-5, Print Head Balance AdjustmentPRINT HEAD ALIGNMENT Figure 6-6, Print Head AlignmentPRESSURE ROLLER ALIGNMENT Figure 6-7, Pressure Roller AlignmentPRESSURE ROLLER BALANCE Figure 6-8, Pressure Roller BalanceRIBBON GUIDE ADJUSTMENT Figure 6-9, Ribbon Guide AdjustmentRIBBON SPINDLE TENSIONING Figure 6-10, Ribbon Spindle TensioningPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA TEST PINS PITCH SENSOR ADJUSTMENT EYE-MARK MEDIAEYE-MARK REFERENCE CHART Multimeter AloneTP4 Test Panel Test Module Dial Connect ground probe here Figure 6-12, Test ConnectorFigure 6-11, Test Module & Sensor Potentiometers Connect positive probe hereTEST PINS PITCH SENSOR ADJUSTMENT R-CORNER MEDIAR-CORNER PEFERENCE CHART Multimeter AloneTEST PINS PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIASIDE HOLE PEFERENCE CHART Multimeter AloneTEST PINS JUMP HOLE SENSOR ADJUSTMENTJUMP SENSOR PEFERENCE CHART Multimeter AloneCONNECTOR PIN RIBBON SENSOR ADJUSTMENTRIBBON REFERENCE CHART Multimeter AloneCUTTER SENSOR ADJUSTMENT