153, 154, Using Dell Online Diagnostics | Dell DL2100 guide

Troubleshooting the System Battery	152
Troubleshooting Power Supplies	152
Troubleshooting System Cooling Problems	153
Troubleshooting a Fan	154
Troubleshooting System Memory	154
Troubleshooting an Internal SD Card	156
Troubleshooting an Internal USB Memory Key . . . . . 157
Troubleshooting an Optical Drive	158
Troubleshooting a Hard Drive	159
Troubleshooting a Storage Controller	160
Troubleshooting Expansion Cards	161
Troubleshooting the Processor(s)	162

5 Running the System Diagnostics . .	. . . 165
Using Dell Online Diagnostics	. . . .	165
Embedded System Diagnostics Features . . . .	. . . .	165
When to Use the Embedded System Diagnostics . . . . 166
Running the Embedded System Diagnostics . .	. . . .	166
Embedded System Diagnostics Testing Options	. . . .	167
Using the Custom Test Options	. . . .	167
Selecting Devices for Testing	. . . .	167
Selecting Diagnostics Options	. . . .	167
Viewing Information and Results	. . . .	168
	Contents			9
	Contents			9

Image 9

Dell DL2100 153, 154, Using Dell Online Diagnostics, Embedded System Diagnostics Features, Using the Custom Test Options

Contents

Dell PowerVault DL2100 Systems August Contents Entering the Uefi Boot Manager Using the Uefi Boot Manager Processor Settings ScreenUefi Boot Manager Screen Uefi Boot Settings Screen Using the System Password Using the Setup Password Contents Entering the iDRAC Configuration Utility Removing the Information Tag Installing the Information TagInstalling a Hard Drive Into a Hard-Drive Removing the Cooling Shroud Installing the Cooling Shroud Installing the Power Supply BlankInstalling the Optical Drive Removing the Fan Bracket General Memory Module Installation Installing the Integrated Storage Controller106 109 Installing the Control Panel Display Module Replacing the System BatteryInstalling the Control Panel Board Installing a SAS Backplane Embedded System Diagnostics Features Using Dell Online DiagnosticsWhen to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Disabling a Forgotten Password Jumpers and Connectors Accessing System Features During Startup MAC address Front Panel Features and Indicators Power button causes the system to Power button is not accessiblePower to the system is turned off USB connectors LCD Panel Features Buttons Description Left Home Screen View Menu Setup Menu Option Description Power Hard-Drive Indicator Patterns for RAIDHome submenu of the Setup menu see Setup Temperature During this time Back Panel Features and Indicators Connector for attaching a system Provides a power on indicator forEthernet connectors One of these buttons is pushed, Power Indicator Codes Indicator, Button, or IconConnector Video connector Serial connector Power Supply Status Indicator Power supply status NIC Indicator Codes LCD Status Messages Viewing Status MessagesRemoving LCD Status Messages Disabled ErrorRange. Power Battery Fault. Power E122C CPU PowerE1229 Reseat CPU CPU or Bios CPU configurError. Power E1313 Fan Power cycle Parity errorCheck error E1610 Power Supply Power error E1620 Power SupplyE1624 Lost power E1626 Power Supply Error. Review Error on BusE1711 PCI parity ## Device ## E1716 Chipset Ierr E1715 Fatal I/OBus ## Dev ## E1717 Configuration Fault. ReviewReconfigure E171F PCIe fatal But unusable Check DIMMs E2013 Bios unable ConfiguredE1A14 SAS cable a Check Timer error E2017 Timer refreshE2019 Parity error. Parity error E2014 E201A SuperIO ConfigurE201B Keyboard E201C Error on Dimm During Post Check screen Message E2023 Bios unableDisabled on E2022 General W1627 Power ErrorsI1911 LCD Log Full Check SEL to System Messages Power required RebootingAlert! iDRAC6 not Responding System boot Alert! PowerMemory disabled Fatal error Nvramclr jumper is installed on system board Bios UpdateCPU x installed Attempt Failed Bootable media is Current boot modeConfiguration on Is set to Uefi Gate A20 failure Please run SetupInvalid Information Disabled. If Accessible USBLocal keyboard May not work Installed Pairs. Pairs must Be matched Size Geometry Mirror modeMemory odd/even Logic failure at No boot device No timer tickAvailable Plug & Play Read faultQuad rank Dimm Detected after Sata port Seek errorDevice auto Seek operation DIMMs should Setup programFollowing DIMMs should Match in size Following DIMMs should Will now reset Timer chipCounter 2 failed Honored. System Protected mode System ServicesUnable to launch Image. System When in mirror or InstalledError has caused System reset Configuration is System will RebootRecommended Memory Configuration Performance Write fault Diagnostics MessagesWrite fault on Alert Messages Other Information You May Need About Your System Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Navigation Keys System if any changes were made System Setup Options Memory Settings ScreenMain Screen Boot Settings Option Description Sata SettingsBoot devices. See Boot Settings Screen Fans, and memory modules with preconfigured or Memory Settings Screen Sata Settings Screen Processor Settings Screen Boot Settings Screen Integrated Devices Screen Serial Communication Screen PCI IRQ Assignments Screen Embedded Server Management Screen Power Management Screen System Security Screen Exit Screen Enables or disables the NMI feature Using the Uefi Boot Manager Navigation Keys Entering the Uefi Boot ManagerDisplays the Uefi Boot Manager help file Other program screens Uefi Boot Manager Screen Uefi Boot Settings ScreenSystem Utilities Screen Using the System Password System and Setup Password Features Using the System Setup Program and Uefi Boot Manager Using the Setup Password IDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components Recommended ToolsInside the System Page Removing the Front Bezel Front Bezel Optional Opening and Closing the System Installing the Front BezelOpening the System Closing the System Information Tag Removing the Information TagChassis hooks Hard Drives Installing the Information Tag Removing a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier SAS screw hole Removing a Power Supply Power Supplies Replacing a Power Supply Installing the Power Supply Blank Removing the Power Supply BlankInstalling the Internal SD Module Internal SD Module Release tab Internal SD module connector Control panel board Installing the Internal SD Flash Card Internal SD Flash CardRemoving the Internal SD Module Removing the Internal SD Flash Card Internal USB Memory Key USB memory key Installing the Internal USB Cable Internal USB CableRemoving the Internal USB Cable IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card VFlash Media Optional NIC Hardware KeyRemove the iDRAC6 Enterprise card Iscsikey connector Removing the Cooling Shroud Cooling Shroud 13. Removing and Installing the Cooling Shroud Lift handles Installing the Cooling Shroud Removing a Cooling Fan Cooling Fans Removing the Fan Bracket Replacing a Cooling Fan100 Fan bracket 101 Fan connector on system board Optical Drive Installing the Optical DriveReplacing the Fan Bracket Removing the Optical Drive 103 104 Power cable Optical-drive release tab Cable retention bracket Sataa connector Integrated Storage Controller Card105 Removing the Integrated Storage Controller Card Installing the Integrated Storage Controller Card 107 SAS B connector on backplane SAS a connector on backplane108 Removing a RAID Battery RAID BatteryInstalling a RAID Battery 109 110 Cable Routing Chassis slots Tab Installing System ComponentsRemoving the Cable Retention Bracket 111 Installing the Cable Retention Bracket Expansion Card Installation GuidelinesExpansion Cards and Expansion-Card Risers 113 Installing an Expansion Card Installing System Components 115 Removing an Expansion Card Expansion card Removing Expansion-Card Riser 117 Replacing Expansion-Card Riser 118 119 Riser 2 connector on system board 121 Replacing the Riser 2 Board on the Expansion-Card BracketTab slot Screw System Memory General Memory Module Installation Guidelines 123 Mode-Specific Guidelines 125 Module Memory Mode Size OptimizerDual Processor GB1 126 Module Memory Mode Size Advanced VacantGB1 Vacant Mirroring Vacant GB1 Sample Udimm Memory Configurations Per Processor Installing Memory Modules127 Advanced Vacant 26. Installing and Removing the Memory Module Memory module 129 Removing Memory Modules Removing a Processor Processors 131 27. Installing and Removing the Heat Sink Heat sink Processor shield 28. Removing the Processor Socket-release lever 133 Installing a Processor Socket key ZIF socket Pin 1 indicators 30. Closing the Processor Shield Socket-release lever 135 Replacing the System Battery System Battery 137 Exit the System Setup program Control Panel Assembly Installing the Control Panel Display ModuleRemoving the Control Panel Display Module Removing the Control Panel Board 139Mounting screws 3 Torx Display module Installing the Control Panel Board SAS Backplane Removing the SAS Backplane141 Installing a SAS Backplane SAS a cableSAS B cable Securing slots Securing tabs System Board Removing the System Board143 144 145 Installing the System Board Installing System Components Troubleshooting External Connections Troubleshooting Your System147 Troubleshooting a USB Device Troubleshooting the Video Subsystem Troubleshooting a Serial I/O Device Troubleshooting a NIC149 Troubleshooting a Wet System 151 Troubleshooting a Damaged System Troubleshooting Power Supplies Troubleshooting the System Battery Troubleshooting System Cooling Problems Ensure that none of the following conditions exist153 Troubleshooting System Memory Troubleshooting a Fan 155 Troubleshooting an Internal SD Card 157 Troubleshooting an Internal USB Memory Key Troubleshooting an Optical Drive 159 Troubleshooting a Hard Drive Troubleshooting a Storage Controller 161 Troubleshooting Expansion Cards Troubleshooting the Processors 163 164 Embedded System Diagnostics Features Using Dell Online DiagnosticsRunning the System Diagnostics 165 Running the Embedded System Diagnostics When to Use the Embedded System Diagnostics Using the Custom Test Options Embedded System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Jumpers and Connectors System Board Jumpers169 Pins 3 AC power cycleDefault System boot 170 171 Jumper Setting 172 System Board Connectors 173 Power supply connector for PS2 Power supply connector for PS1174 175 SAS Backplane Board Connectors Expansion-Card Riser-Board Components and PCIe Buses Card edge connector176 Cm 12.2-in length Cm 9.5-in length 177 Cm 9.5-in length Card edge connector Disabling a Forgotten Password 179 180 181 Contacting Dell 182 183 Amperes AC Alternating currentGlossary CPU Central processing unit. See processor DC Direct current 184 185 186 187 188 System memory See RAM 189 190 191 192 Index 193 Installing into expansion-card bracket Riser 2 into expansion-card bracket 195 Microprocessor See processor Post 197 Power supply, 86 system battery System security options, 66 system startup failure Uefi Boot Manager entering, 68 main screen Uefi boot mode199 200