NETGEAR EVA9100 user manual Media Does Not Play, Configuring Your Firewall Port Settings

Digital Entertainer Express EVA9100 User Manual

Table 6-1. Connecting to the Digital Entertainer Express (continued)

Problem	Solution
The Digital Entertainer Express	• Make sure that the computer and the Digital Entertainer Express are
does not find the server.	connected to the same network and turned on.
	• If you do not use DHCP on your network, you must set the IP address
	of the Digital Entertainer Express in the range of addresses on your
	network. See “IP Address” on page 6-10.
	• Use the Configuration Wizard to check the settings. On the Windows
	Start menu, select All Programs> NETGEAR Digital Entertainer for
	Windows > Configuration Wizard.
Some files, songs, or videos are	Check the file permissions for those items, and make sure that they
not showing up even though	have read access allowed for everyone.
others are.
The server cannot be found in a	If the PC where the Digital Entertainer for Windows software is running
Windows domain.	is a member of a Windows domain:
	1. Make sure that you are connected to the domain (either by being on
	the same network, or by using a VPN connection), and then restart
	folder sharing in Windows Media Connect.
	2. If this is not possible, uninstall the Digital Entertainer for Windows
	software, and reinstall it using a local user account. Then set up
	sharing with the Digital Entertainer for Windows software while
	logged in with this local user account.

Media Does Not Play

Check “Supported Media File Formats” on page A-2to see if the file format is supported.

Check to see if the file is protected. Windows Media Player 11 is required for Windows XP and Vista users to play protected files. See the Microsoft documentation for these products.

Note: If you use Windows Media Player 11, place protected media files in one folder, and use Windows Media Player to share only that folder. Then use the Configuration Wizard to share all other folders.

Configuring Your Firewall Port Settings

The built-in Windows firewall opens ports to communicate with the Digital Entertainer Express. For other firewalls, you might need to open these ports:

•TCP: 49156, 49157, 49158, 49159

•UDP: 49152, 49153, 49154, 49155

6-6 Maintenance and Troubleshooting

v1.0, October 2009