FR328S ProSafe Firewall with Dial Back-Up Reference Manual v2

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Troubleshooting the ISP Connection

If your firewall is unable to access the Internet, you should first determine whether the firewall is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your firewall must request an IP address from the ISP. You can determine whether the request was successful using the Web Configuration Manager.

To check the WAN IP address:

1.Launch your browser and select an external site such as www.netgear.com

2.Access the Main Menu of the firewall’s configuration at http://192.168.0.1

3.Under the Maintenance heading, select Router Status

4.Check that an IP address is shown for the WAN Port

If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.

If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or DSL modem to recognize your new firewall by performing the following procedure:

1.Turn off power to the cable or DSL modem.

2.Turn off power to your firewall.

3.Wait five minutes and reapply power to the cable or DSL modem.

4.When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to your firewall.

If your firewall is still unable to obtain an IP address from the ISP, the problem may be one of the following:

Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

If your ISP requires a login, you may have incorrectly set the login name and password.

Your ISP may check for your PC's host name.

Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings menu.

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Troubleshooting

M-10207-01, Reference Manual v2

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NETGEAR FR328S manual Troubleshooting the ISP Connection

FR328S specifications

The NETGEAR FR328S is a versatile, high-performance router designed to meet the demands of small to medium-sized networks. This device is particularly well-suited for business environments that require reliable connectivity and robust security features. One of the standout characteristics of the FR328S is its ability to deliver advanced networking capabilities while maintaining ease of use.

At the heart of the FR328S is its high-speed performance, which supports both wired and wireless connections. Equipped with multiple Ethernet ports, the router allows users to connect various devices, ensuring seamless data transfer and reliable connections. This model supports up to 28 simultaneous devices, making it ideal for collaborative environments and ensuring that multiple users can access the network without interruption.

The FR328S features robust security protocols that protect sensitive data from unauthorized access. It supports VPN pass-through, which allows remote users to securely connect to the network. Additionally, the router includes advanced firewall capabilities and supports various security standards such as WPA2, ensuring that users can communicate in a secure online environment.

Another significant feature of the FR328S is its ability to provide Quality of Service (QoS). This technology prioritizes bandwidth for critical applications, such as video conferencing and VoIP, ensuring optimal performance even under high network traffic. The intuitive user interface makes it easy to set up and manage QoS settings, allowing administrators to optimize the network according to their specific needs.

The NETGEAR FR328S also supports dynamic routing protocols, such as RIP v1, v2, and static routing, providing flexibility in network configuration and scalability. Its ability to integrate seamlessly with various network devices ensures that it can adapt to changing network environments.

In summary, the NETGEAR FR328S is a powerful networking solution that combines high-speed performance, robust security features, and advanced QoS capabilities. Its user-friendly design makes it a practical choice for small to medium-sized businesses looking for reliability and efficiency in their networking infrastructure. With its comprehensive feature set, the FR328S is well-equipped to handle the challenges of modern networking needs.