Troubleshooting the Web Configuration Interface | NETGEAR FVS124G

Reference Manual for the ProSafe VPN Firewall 25 with 4 Gigabit LAN and Dual WAN Ports

Troubleshooting the Web Configuration Interface

If you are unable to access the firewall’s Web Configuration interface from a PC on your local network, check the following:

•Check the Ethernet connection between the PC and the firewall as described in the previous section.

•Make sure your PC’s IP address is on the same subnet as the firewall. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.0.2 to 192.168.0.254.

Note: If your PC’s IP address is shown as 169.254.x.x: Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the PC to the firewall and reboot your PC.

•If your firewall’s IP address has been changed and you don’t know the current IP address, clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration and Password” on page 9-7.

•Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the firewall does not save changes you have made in the Web Configuration Interface, check the following:

•When entering configuration settings, be sure to click the APPLY button before moving to another menu or tab, or your changes are lost.

•Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting

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202-10085-01, March 2005

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NETGEAR FVS124G manual Troubleshooting the Web Configuration Interface

Contents

202-10085-01, March Statement of Conditions TrademarksEN 55 022 Declaration of Conformance Bestätigung des Herstellers/Importeurs Voluntary Control Council for Interference Vcci Statement Certificate of the Manufacturer/ImporterAdditional Copyrights 202-10085-01, March MD5 Product and Publication Details Contents Chapter Connecting the FVS124G to the Internet Chapter LAN Configuration Chapter Router and Network Management Chapter Troubleshooting Appendix C Preparing Your Network Appendix D Virtual Private Networking Glossary-5 Typographical Conventions Audience, Scope, Conventions, and FormatsManual Scope How to Use This Manual Printing a Page in the Html View How to Print this Manual About This Manual Chapter Introduction Key Features of the VPN Firewall Powerful, True Firewall with Content Filtering Autosensing Ethernet Connections with Auto Uplink Security Extensive Protocol Support Easy Installation and Management Package Contents FVS124G Front Panel Router’s Front Panel Object Activity Description Router’s Rear Panel FVS124G Rear Panel Router’s IP Address, Login Name, and Password FVS124G Bottom Label Logging into the Router Login screen on the Web browser Default Factory Settings Netgear Related Products Factory Default Settings Introduction Inbound Traffic Overview of the Planning ProcessVirtual Private Networks VPNs Port rolls over, the VPN tunnel collapses and address Ports Inbound Traffic That the public and enabled Always change at IP addressing requirements for VPNs in dual WAN port systems Virtual Private Networks VPNs VPN Road Warrior Dual Road Warrior Example Single WAN Port Domain i.e., the IP Road Warrior Example Dual WAN Ports, After Rollover Domain Gateway 13, either of the gateway WAN For Improved Reliability Gateway-to-Gateway Example Dual WAN Ports, After Rollover VPN Telecommuter Client-to-Gateway Through a NAT Router Gigabit LAN and Dual WAN Ports Address to establish or re-establish a VPN Remote PC Or WAN2 What You Will Need to Do Before You Begin Connecting the FVS124G to the Internet Postulated WAN provisioning used in this document Internet Customer premises Route diversity WAN port Physical facility Cabling and Computer Hardware Requirements Computer Network Configuration Requirements Where Do I Get the Internet Configuration Parameters? Internet Configuration Requirements Record Your Internet Connection Information Connect the firewall physically to your network required Log in to the VPN Firewall Required Physically Connect the VPN Firewall to Your Network Required Configure the Internet Connections to Your ISPs Required WAN1 screens WAN2 screens WAN1 and WAN2 Basic Settings and Setup Wizard Screens Connection Method Data Required Internet connection methods Connecting the FVS124G to the Internet ISP Does Not Require Login Manually Configuring Your Internet Connection Traffic Meter screens Programming the Traffic Meter if Desired Parameter Description Traffic meter Configure the WAN Mode Required for Dual WAN WAN Mode screen for auto-rollover Rollover Setup Load Balancing and Protocol Binding Setup WAN Mode screen for load balancing and protocol binding Connecting the FVS124G to the Internet Configure Dynamic DNS If Needed Dynamic DNS screens Dynamic DNS service provider screens Each DNS service provider requires its own parameters Figure 10 WAN Options Screens Configure the WAN Options If Needed Connecting the FVS124G to the Internet Using the LAN IP Setup Options Chapter LAN Configuration LAN IP Setup menu Configuring LAN TCP/IP Setup Parameters LAN Configuration Using the Firewall as a Dhcp server Groups and Hosts Entry screen Using Address Reservation Multi Home LAN IPs Configuring Static Routes Static Routes Summary Table and Add screens LAN Configuration Using Rules to Block or Allow Specific Kinds of Traffic Firewall Protection and Content Filtering Overview Rules menu Firewall Protection and Content Filtering Services-Based Rules Inbound Rules Port Forwarding Add Inbound Service Rules screen Services menu see Customized Services on Inbound Services Inbound Rule Example a Local Public Web Server Inbound Rule Example One-to-One NAT Mapping Rule example one-to-one NAT mapping Rule example one-to-one NAT mapping on inbound services Inbound Rule Example Exposed Host Add Outbound Service Rules screen Outbound Rules Service Blocking Block or Allow Specific Traffic on Outbound Services QoS Priorities on Outbound Rule Example Blocking Instant Messenger 10 Rules table with examples Customized Services 11 Services and Add Custom Service screens 12 Setting and Overriding QoS priorities Quality of Service QoS Priorities Highest Default Lowest Managing Groups and Hosts 13 Groups and Hosts screens Groups and hosts Using a Schedule to Block or Allow Specific Traffic 14 Schedule menu Time Zone Block Sites 15 Block Sites menu Block Sites menu is shown in Figure Filtering does not apply. See Managing Groups and Hosts on Block Sites 16 Source MAC Filter screens Source MAC Filtering Source MAC address filter Port Triggering 17 Port Triggering screens Port Triggering Getting E-Mail Notifications of Event Logs and Alerts 18 Logs and E-mail screens Firewall Protection and Content Filtering Syslog Viewing Logs of Web Access or Attempted Web Access 19 Firewall Logs menu Log entry descriptions Log action buttons Administrator Information Firewall Protection and Content Filtering Dual WAN Port Systems Rollover vs. Load Balancing Mode Fully Qualified Domain Names Rollover Mode Setup Screen Functional operation of FVS124G WAN ports for rollover mode FVS124G Functional Block Diagram FVS124G Firewall Rest Load Creating a VPN Connection Between FVX538 and FVS124G Configuring the FVX538 WAN IP address of remote FVS124G Click Next IKE Policies FVX538 VPN Policies screen 10 FVX538-to-FVS124G VPN screen Configuring the FVS124G 12 WAN IP address of remote FVX538 11 VPN Wizard start Creating a VPN Connection Netgear VPN Client to FVS124G Testing the Connection 14 VPN Wizard Configuring the VPN Client 15 New Client Connection screen 16 New connection named Give the New Connection a name, such as toFVS 17 Remote client info 18 My Identity screen 19 Pre-shared key Left frame, click on Security Policy 20 Client Security Policy screen 21 Client Authorization screen 22 Client Key Exchange screen 23 Client Connection Monitor screen Virtual Private Networking Bandwidth Capacity Performance Management Service Blocking VPN Firewall Features That Reduce Traffic Services Block Sites VPN Firewall Features That Increase TrafficSource MAC Filtering Port Forwarding VPN tunnels Port Triggering Tools for Traffic Management Using QoS to Shift the Traffic MixVPN Tunnels Changing the Passwords and Login Timeout Administrator and Guest Access Authorization Remote Management screen Enabling Remote Management Access Https//134.177.0.1238080 Command Line Interface WAN Port Rollover Event AlertsTraffic Limits Reached Traffic Limit Reached alert Login Failures and Attacks Logs and email screen Viewing VPN Firewall Status and Time Information MonitoringFirewall Status Router Status screen Time information is found on the Schedules screen Time InformationRouter Status Time information on the Schedule screen WAN Port Connection Status WAN Ports Internet Traffic Information Dynamic DNS Status Known PCs and Devices LAN Ports and Attached Devices Known PCs and Devices table 10 Network Database screen Port Triggering Status Dhcp Log You can view the log of the firewall activities FirewallPort Triggering Status data 13 Logs and email screen 14 Firewall Log screen invoked from Logs and Email screen Invoke the Firewall Log screen from Logs and Email screen You can view the status of the VPN tunnels VPN Tunnels 16 Snmp Configuration screens Diagnostics 17 Diagnostics screen Diagnostics Configuration File ManagementOptions are described in the following sections Be careful how you use these Upgrading the Firewall Software Restoring and Backing Up the Configuration Be careful how you use this Erasing the Configuration Factory Defaults Reset Router and Network Management Basic Functioning Power LED Not On LAN or Internet Port LEDs Not On LEDs Never Turn Off Troubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Testing the LAN Path to Your Firewall Troubleshooting a TCP/IP Network Using a Ping UtilityClick on OK You should see a message like this one If the path is working, you see this message If the path is not working, you see this message Testing the Path from Your PC to a Remote Device Problems with Date and Time Restoring the Default Configuration and Password Troubleshooting Data and Routing Protocols Dimensions 15 x 7.5 x 4.75 WeightVoltage and amperage 12 VDC, 1.2A 10BASE-T or 100BASE-Tx, RJ-45 Interface Specifications10BASE-T or 100BASE-Tx Related Publications Basic Router Concepts Appendix B Network, Routing, Firewall, and Basics IP Addresses and the Internet What is a Router?Routing Information Protocol Is normally written as Three Main Address Classes Combined with NetmaskEquals Example of Subnetting a Class B Address Subnet Addressing Netmask Formats Netmask Notation Translation Table for One Octet Private IP Addresses Single IP Address Operation Using NAT Single IP Address Operation Using NAT Related Documents MAC Addresses and Address Resolution Protocol Internet Security and Firewalls IP Configuration by DhcpDomain Name Server Denial of Service Attack What is a Firewall?Ethernet Cabling Stateful Packet Inspection Category 5 Cable Quality Table B-1 UTP Ethernet cable wiring, straight-through Figure B-1illustrates straight-through twisted pair cable Inside Twisted Pair Cables Uplink Switches, Crossover Cables, and MDI/MDIX Switching Network, Routing, Firewall, and Basics Network, Routing, Firewall, and Basics Preparing Your Computers for TCP/IP Networking Appendix C Preparing Your Network Install or Verify Windows Networking Components Configuring Windows 95, 98, and Me for TCP/IP Networking Preparing Your Network Locate your Network Neighborhood icon Enabling Dhcp to Automatically Configure TCP/IP Settings Primary Network Logon is set to Windows logon Verifying TCP/IP Properties Selecting Windows’ Internet Access MethodClick OK to continue Restart the PC Configuring Windows NT4, 2000 or XP for IP Networking Locate your Network Neighborhood icon Dhcp Configuration of TCP/IP in Windows XP Preparing Your Network Dhcp Configuration of TCP/IP in Windows Preparing Your Network Obtain an IP address automatically is selected Dhcp Configuration of TCP/IP in Windows NT4 Preparing Your Network TCP/IP Properties dialog box now displays Verifying TCP/IP Properties for Windows XP, 2000, and NT4 Default gateway is Type exit Configuring the Macintosh for TCP/IP NetworkingMacOS 8.6 or MacOS Verifying TCP/IP Properties for Macintosh Computers What Is Your Configuration Information? Are Login Protocols Used?Verifying the Readiness of Your Internet Account Select the Gateway tab Preparing Your Network Restarting the Network Preparing Your Network Appendix D Virtual Private Networking What is a VPN? IPSec Security Features What Is IPSec and How Does It Work?IPSec Components IPSec contains the following elements Encapsulating Security Payload ESP IKE Security Association Authentication Header AH Mode Original packet and packet with IPSec ESP in Tunnel mode Key Management Understand the Process Before You Begin Interfaces and Addresses VPN Process OverviewVpnc Example Network Interface Addressing Firewalls Setting Up a VPN Tunnel Between GatewaysWAN Internet/Public and LAN Internal/Private Addressing Subnet Addressing IPSec Security Association IKE VPN Tunnel Negotiation Steps Exchange Vpnc IKE Security Parameters Vpnc IKE Phase I Parameters Vpnc IKE Phase II Parameters Testing and TroubleshootingAdditional Reading Virtual Private Networking Numeric List of Glossary Terms Adsl Packet sent to all devices on a network DSL See Internet Control Message Protocol Internet service provider Megabits per second Set of rules for communication between devices on a network See Quality of Service See Wide Area Network Wins Glossary