Troubleshooting | NETGEAR R6300 specification

10. Troubleshooting		10
10. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR R6300 user manual Troubleshooting

Contents

September 2013 East Plumeria Drive San Jose, CA R6300v2 Smart WiFi Router Support Contents USB Storage Administration Appendix a Supplemental Information Getting to know your router Hardware Setup Unpack Your Router Hardware Features Front and Side Panels WiFi On/Off button WPS button USB 2.0 port LEDs Label Rear Panel Position Your Router Getting Started Connecting to the router Login and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp  To use Netgear genie to set up your router Netgear genie Setup Use Netgear genie after Installation Upgrade the Firmware To upgrade the firmware Basic Home screen with dashboard, language, and online help Dashboard Basic Home Screen Wi-Fi Protected Setup Method Join Your Wireless Network To use WPS to join the wireless network Manual Method Genie mobile app home screen Getting Started Netgear genie App and Mobile genie App Your Internet connection and WiFi network Netgear genie Basic Settings Internet Setup Internet Setup Screen Fields Internet Service Provider. PPPoE or PPPoAInternet IP Address Parental Controls  To set up Live Parental Controls R6300v2 Smart WiFi Router Click the Take me to the status screen button Basic Wireless Settings R6300v2 Smart WiFi Router Wireless Security Options Wireless Settings Screen Fields  To change the WPA settings Select Basic Wireless Settings Set Up a Guest Network  To set up a guest network Select Basic Guest Network  To go to the Attached Devices screen View Attached Devices Netgear genie Advanced Home Specifying custom settings Internet Connection Setup Wizard  To use the Setup Wizard Select Advanced Setup WizardNetgear genie Advanced Home Screen WAN Setup Default DMZ Server Common MTU sizes Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup LAN Setup  To change the LAN settings Select Advanced Setup LAN Setup LAN Setup Screen Settings Use Router as Dhcp Server Role of the Router as a Dhcp Server Set Up Address Reservation WPS Wizard for WiFi Connections Quality of Service QoS Setup WMM QoS for Wireless Multimedia ApplicationsPush Button  To disable WMM QoS Select Advanced Setup QoS Setup Set Up QoS for Internet Access R6300v2 Smart WiFi Router Click the Add Priority Rule button QoS for a Router LAN Port Edit or Delete an Existing QoS Policy  To edit or delete a QoS policy Select Advanced QoS Setup Device USB Storage USB Drive Requirements Connect a USB Storage Device to the Router To connect a USB storage device Access the USB Storage Device Safely Remove a USB Drive To map the USB device to a Windows network drive  To access the USB drive with FTP from a remote computer  To access the USB drive from a remote computer Share Photos Share FilesStore Files in a Central Location for Printing  To share files with your friends and family Share Large Files over the Internet View a USB Device Attached to the Router Network Neighborhood/MacShare. Enabled by default USB Storage Device Network and Access Settings  To add a network folder Select Advanced ReadySHARE Available Network Folders  To edit a network folder Select Advanced ReadySHARE Click Create Network Folder Select the Allow only approved devices check box Specify Approved USB Devices Media Server Settings TiVo Support Use ReadyDLNA to Play Media from Your Network on TiVo To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo Files onto a computer ReadySHARE Printer Setting up and managing a shared USB printer Set Up the ReadySHARE Printer Utility  To set up ReadySHARE PrinterReadySHARE Printer Utility  To install the Netgear USB Control Center Install the Netgear USB Control Center R6300v2 Smart WiFi Router  To set up the Netgear USB Control Center Set Up the Netgear USB Control Center  To configure the Netgear USB Control Center Configure the Netgear USB Control Center Manage USB Print and Scan Jobs Select Tools Configuration R6300v2 Smart WiFi Router  To launch the Netgear USB Control Center Launch the Netgear USB Control Center  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer Security Customizing the firewall settings  To delete a keyword or domain Keyword Blocking of Http TrafficClick Delete Keyword  To specify a trusted computer Block Services Port Filtering Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom Service Click Edit Service or Delete Service Set Up Port TriggeringEdit or Delete a Port Forwarding Entry Application Example Make a Local Web Server Public Clear the Disable Port Triggering check box R6300v2 Smart WiFi Router  To schedule blocking Select Advanced Security Schedule Schedule Blocking Set Up Security Event Email Notifications Managing your network Administration Upgrade the Router Firmware Router Information View Router StatusInternet Port LAN Port Show Statistics Button Connection Status Button Wireless Settings 2.4 GHz and 5 GHz  To view logs Select Advanced Administration Logs View Logs of Web Access or Attempted Web Access Back Up Settings Manage the Configuration FileRestore Configuration Settings Do not interrupt the reboot process Erase the Current Configuration Settings Change the Password  To recover your password Password Recovery Setting up unique situations Advanced Settings Control the Wireless Radio Advanced Wireless Settings Set Up a Wireless Schedule View or Change WPS Settings To configure and enable the wireless schedule Set Up a Wireless Access List by MAC Address Wireless Access Point AP Select the Turn Access Control On check box To set up the router as an AP Select Advanced Wireless AP  To set up bridge mode Set Up the Router in Bridge Mode Click the setup bridge mode wireless settings button Wireless repeating scenario Wireless Distribution System WDS  To set up the base station Set Up the Base Station  To configure the router as a repeater Set Up a Repeater Dynamic DNS Static Routes Select the Use a Dynamic DNS Service check box  To edit or delete a static route Remote Management  To turn on Universal Plug and Play Universal Plug and Play IPv6 Auto Detect Requirements for Entering IPv6 Addresses IPv6 Auto Config IPv6 6to4 Tunnel 110  To set up a fixed IPv6 Internet connection  To set up a pass-through IPv6 Internet connectionIPv6 Pass Through IPv6 Fixed IPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp server IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection 114 Traffic Meter 116 Troubleshooting Network Settings Wireless SettingsQuick Tips Troubleshoot with the LEDs Power LED Stays Amber Power LED Is Off or BlinkingLEDs Never Turn Off Internet LEDs Is Off Cannot Log In to the Router WiFi LED Is Off Cannot Access the Internet 122 Troubleshoot Internet Browsing Troubleshoot PPPoE Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings 129 R6300v2 Router specifications Technical Specifications Notification of Compliance Netgear Dual Band Wireless Industry Canada Avertissement

10. Troubleshooting