Chapter 10

Troubleshooting

This chapter gives information about troubleshooting your Model RT328/RH348 router. After

each problem description, instructions are provided to help you diagnose and solve the problem.

Basic Functioning

After you turn on power to the router, the PWR LED lights. If the PWR LED does not light, refer to the next section, “LEDS.” After the PWR LED lights, the router performs a self-test for 10 seconds. This self-test includes turning all of the ISDN LEDs on. After this self-test, the Test LED should begin to blink at a rate of about 0.5 Hz. If these steps do not occur, refer to “Test LED,”

on page 10-2.

If the Ethernet connection is made, the LAN Link LED should be on. If the LAN Link LED is off, refer to “LAN Link LED,” on page 10-2.

If your router has been configured, the ISDN D LED should turn on within the first two minutes of operation. If not, refer to “Troubleshooting the ISDN Line,” on page 10-2.

LEDS

If the LEDs are off when your router is turned on, make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet. Check that the power switch on the router is in the on position. If the error persists, you have a hardware problem and should contact technical support.

Troubleshooting

10-1