NETGEAR WG602v3 Chapter 6 Troubleshooting

Troubleshooting 6-1

202-10060-02, February 2005

Chapter 6Troubleshooting

This chapter provides information about troubleshooting your NETGEAR WG602v3 54 Mbps

Wireless Access Point. After each problem description, instructions are given to help you diagnose

and solve the problem. For the common problems listed, go to the section indicated.

• Is the WG602v3 on?

• Have I connected the wireless access point correctly?

Go to “Installing the NETGEAR WG602v3 54 Mbps Wireless Access Point” on page 3-4.

• I cannot remember the wireless access point’s configuration password.

Go to “Changing the Administrator Password” on page 4-6.

Troubleshooting

If you have trouble setting up your WG602v3, check the tips below.

No lights are lit on the access point.

The access point has no power.

• Make sure the power cord is connected to the access point and plugged in to a working power

outlet or power strip.

• Make sure you are using the correct NETGEAR power adapter supplied with your access

point.

The Ethernet LAN light is not lit.

There is a hardware connection problem.

Note: For up-to-date WG602v3 installation details and troubleshooting guidance visit

http://kbserver.netgear.com/products/WG602v3.asp.

Contents

Main NETGEAR, INC. Technical Support Please register to obtain technical support Trademarks Statement of Conditions 202-10060-02, February 2005 Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice NETGEAR NETGEAR WG602v3 54 Mbps Wireless 202-10060-02, February 2005 Canadian Department of Communications Compliance Statement Product and Publication Details Contents Page Page Page Chapter 1 About This Manual Audience, Scope, Conventions, and Formats How to Use This Manual How to Print this Manual Page Chapter 2 Introduction About the NETGEAR WG602v3 54 Mbps Wireless Access Point Support for Standards Key Features 802.11g Standards-based Wireless Networking Autosensing Ethernet Connections with Auto Uplink Wireless Multimedia (WMM) Support Compatible and Related NETGEAR Products System Requirements Whats In the Box? Hardware Description WG602v3 Wireless Access Point Front Panel WG602v3 Wireless Access Point Rear Panel Chapter 3 Basic Installation and Configuration Observing Placement and Range Guidelines Default Factory Settings Understanding WG602v3 Wireless Security Options Wireless Data Security Options Range: Up to 300 Foot Radius Installing the NETGEAR WG602v3 54 Mbps Wireless Access Point A 1S 2C 3D 4V Two Ways to Log In to the WG602v3 How to Log in Using the Default IP Address of the WG602v3 Page How to Log In to the WG602v3 Using Its Default NetBIOS Name Using the Basic IP Settings Options Understanding the Basic Wireless Settings Page Understanding Wireless Security Options Page Information to Gather Before Changing Basic Wireless Settings How to Configure WEP Wireless Security How to Configure WPA-PSK Wireless Security How to Configure WPA2-PSK Wireless Security How to Configure WPA-PSK/WPA2-PSK Wireless Security How to Restrict Wireless Access by MAC Address Page Page Page Reference Manual for the NETGEAR 54 Mbps Wireless Access Point WG602v3 4-2 Management 202-10060-02, February 2005 This screen shows the following parameters: Table 4-1. General Information Fields Viewing a List of Attached Devices Upgrading the Wireless Access Point Software Page Rebooting and Resetting Factory Default Options Restoring the WG602v3 to the Factory Default Settings Using the Reset Button to Reboot or Restore Factory Defaults Changing the Administrator Password Chapter 5 Advanced Configuration Understanding Advanced Wireless Settings Configuring Wireless Distribution System Links How to Configure Wireless Bridge Links Page How to Configure a WG602v3 as a Point-to-Point Bridge How to Configure Wireless Multi-Point Bridging How to Configure Wireless Repeating Page Page Chapter 6 Troubleshooting Troubleshooting No lights are lit on the access point. I cannot configure the wireless access point from a browser. I cannot access the Internet or the LAN with a wireless capable computer. When I enter a URL or IP address I get a timeout error. Using the Reset Button to Restore Factory Default Settings Page Appendix A Specifications This appendix provides the NETGEAR WG602v3 54 Mbps Wireless Access Point technical specifications. Specifications for the WG602v3 Page Appendix B Wireless Networking Basics Wireless Networking Overview Infrastructure Mode Ad Hoc Mode (Peer-to-Peer Workgroup) Network Name: Extended Service Set Identification (ESSID) Authentication and WEP Data Encryption 802.11 Authentication Open System Authentication Shared Key Authentication 802.11Authentication Open System Steps Overview of WEP Parameters 802.11Authentication Shared Key Steps Key Size WEP Configuration Options Wireless Channels WPA and WPA2 Wireless Security How Does WPA Compare to WEP? How Does WPA Compare to WPA2 (IEEE 802.11i)? What are the Key Features of WPA and WPA2 Security? Page Wired Network with Optional 802.1x Port Based Network Access Control Wireless LAN Page Page Page Is WPA/WPA2 Perfect? Product Support for WPA/WPA2 Page Page Appendix C Network, Routing, Firewall, and Cabling Basics Basic Router Concepts What is a Router? IP Addresses and the Internet Page Netmask Subnet Addressing Page Page Private IP Addresses Single IP Address Operation Using NAT IP Configuration by DHCP Domain Name Server Routing Protocols Internet Security and Firewalls What is a Firewall? Stateful Packet Inspection Denial of Service Attack Ethernet Cabling Category 5 Cable Quality Inside Twisted Pair Cables Uplink Switches, Crossover Cables, and MDI/MDIX Switching Page Page Appendix D Preparing Your PCs for Network Access Preparing Your Computers for TCP/IP Networking Configuring Windows 98 and Me for TCP/IP Networking Installing or Verifying Windows Networking Components Enabling DHCP to Automatically Configure TCP/IP Settings DHCP Configuration of TCP/IP in Windows 98 and Me Selecting the Windows Internet Access Method Verifying TCP/IP Properties for Windows 98 or Me Configuring Windows 2000 or XP for TCP/IP Networking Installing or Verifying Windows Networking Components DHCP Configuration of TCP/IP in Windows XP Page DHCP Configuration of TCP/IP in Windows 2000 Page Verifying TCP/IP Properties for Windows XP or 2000 Page Glossary Use the list below to find definitions for technical terms used in this manual.