7-1
v1.0, February 2010
Chapter 7Troubleshooting
This chapter provides information about troubleshooting your Wireless-G Router Model
WGR614v10. After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.
This chapter includes the following sections:
•“Troubleshooting Quick Tips”
•“Troubleshooting Basic Functions” on page7-3
•“Troubleshooting the Web Configuration Interface” on page7-4
•“Troubleshooting the Internet Connection” on page7-5
•“Troubleshooting a Network Using the Ping Utility” on page7-7
•“Problems with Date and Time” on page 7-9
•“Solving Wireless Connection Problems” on page 7-9
•“Restoring the Default Configuration and Password” on page 7-13

Troubleshooting Quick Tips

This section describes tips for troubleshooting some common problems:
Be sure to restart your network in this sequence.
1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
Tip: NETGEAR provides helpful articles, documentation, and the latest software
updates at http://www.netgear.com/support.