NETGEAR WNR2000-100NAS user manual Chapter Troubleshooting, Quick Tips

Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your Wireless-N Router Model WNR2000. After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.

This chapter includes the following sections:

•“Quick Tips”

•“Troubleshooting Basic Functions” on page 7-2

•“Login Problems” on page 7-5

•“Checking the Internet Service Connection” on page 7-6

•“Troubleshooting Your Network Using the Ping Utility” on page 7-8

•“Problems with Date and Time” on page 7-10

•“Problems with Wireless Adapter Connections” on page 7-11

•“Restoring the Default Configuration and Password” on page 7-12

Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

1.Turn off and unplug the modem.

2.Turn off the wireless router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

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v1.0, June 2008