Troubl eshooting 5-1
Chapter 5Troubleshooting

This chapter provides information about troubleshooting your NETGEAR RangeMax™ Wireless

USB 2.0 Adapter WPN111. After each problem description, instructions are given to help you

diagnose and solve the problem.

Also, for problems with accessing network resources, the Windows software might not be installed

and configured properly on your computers. Please refer to Appendix C, “Preparing Your PCs for

Network Access” of the Reference Manual on the NETGEAR RangeMax™ Wireless USB 2.0

Adapter WPN111 Resource CD.

Basic Tips

If you have problems connecting to your wireless network, try the tips below.

Symptom Cause Solution
Th e L E D i s n o t li t. Th e W P N 1 1 1 is n ot
connected to t he
USB port properly or
the WPN 111
software is not
loaded .
R em ov e a nd re in sert th e W P N 11 1 .
C h e ck th e W in d o ws d e vi c e m a n a g er to s ee i f th e W P N 1 1 1 i s
recognized a nd enabled . R eload the WP N 111 software, if
necessary.
Try to install the WP N1 11 in a d ifferent USB slot on your system
if one is available.
The wireless LE D
blinks and cannot
connect to an
access p oint.
The WPN111 is
atte m p ti n g to
connect to an access
p oi n t, b u t c a n no t
connect.
The a ccess p oint may not be powered on. O r, the acce ss poin t
an d th e W P N 1 1 1 a re no t co n fi gu re d w ith th e s a m e wi re le s s
p a r am ete rs . C h e ck th e S S I D a n d W E P s e ttin g s .
I can con nect to
an access point,
bu t I c a nn o t
connect to other
comp uters on the
network or the
Internet.
This could be a
physical layer
problem or a network
configuration
problem.
Ch eck to make sure that the access p oint is physically
co nn e c ted to th e E th e rn e t ne tw ork .
Ma ke sure that the IP add resses and the W indows networking
pa ram e ters a re a ll con figu re d c orrec tly.
Re start the cab le or D S L m odem , rou ter, access poin t, and
notebook P C .
Refer to “A Roa d M ap for ‘How to Ge t There From H ere’” on
page 2-2 for a d d i tio n a l s u g g e sti o ns .