Troubleshooting
Troubleshooting
In this chapter, you will learn how to troubleshoot the most common installation problems and how to resolve them.
This chapter includes:
Common Problems | Page 41 |
Diagnostic Port | Page 44 |
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HyperTerminal Setup | Page 45 |
Diagnostic Menu | Page 47 |
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Unsolicited Firmware Updates | Page 51 |
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Common Problems
The following table outlines the most common installation issues and instructions for resolution.
What’s the | What it means: | How to Resolve: |
Problem? |
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Nothing happens | This indicates that |
when I power up | there is no power |
the modem. | being supplied to the |
| modem. |
There are several things that could be wrong. Go through this list and eliminate all the possible problems:
| • | Is the ignition on? |
| • | Is the ignition bypass |
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| plug inserted into the |
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| IGNITION |
| 41 |
