Customer Service Information, Chapter, Europe | Nikon 4300 manual

Chapter 5: Customer Service

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Chapter 5: Customer Service

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This chapter provides information about how to obtain customer service support from Motorola and describes the type of information you should have available prior to making the support call.

Customer Service Information

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If you have read this document and made every effort to resolve installation or operation issues yourself and still require help, please contact your regional Motorola support representatives

USA

Motorola System Support Center (SSC) using the following contact information:

Phone: 800-221-7144

Hours of Operation: 7 days a week, 24 hours

Europe

Phone: +44 (0)1793 564680

Email: essc@motorola.com

Hours: Mon-Fri 09:00 - 17:00 GMT

Calls are logged 24 x 7, cases will be worked Mon-Fri 09:00 - 17:00 GMT

Asia and Pacific Region

Remote Technical Help Desk (Channel Partners)

Phone: +63 28 92 79 93

Email: wi4Tech@motorola.com

Hours of Operation: Mon - Fri 8 am - 6 pm

Sat 8 am - 12 noon

July 2007

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Nikon 4300 manual Customer Service Information, Chapter, Europe, Email essc@motorola.com, Asia and Pacific Region

Contents

July MOTOROLA MOTOMESH DUO 2.0 4300 Users Guide MOTOMESH DUO 2.0 4300 Users Guide This page intentionally left blankJuly ii July iii CopyrightsDisclaimer Trademarks July iv of Contents Contents Chapter 6 Certification and Safety Information Chapter 5 Customer Service 3-11 List of FiguresList of Figures 3-10 July viii List of Figures Table 1-1 MOTOMESH Duo 4300-49 Device Specifications List of TablesList of Tables July x List of Tables 3-15 List of ProceduresList of Procedures Procedure July xii List of Procedures Chapter Chapter 1 Product IntroductionFigure 1-1 MOTOMESH Duo 4300 Device Attached to a Light Pole MWR functionality includes Infrastructure Devices within a MOTOMESH Wireless NetworkInfrastructure Devices IAP functionality includes 802.11 Wireless SwitchRADIUS Figure 1-2 IAP and MWR Devices in Context of a MOTOMESH Network 2.4 GHz Portion MOTOMESH Duo 4300 Device SpecificationsTable 1-1 MOTOMESH Duo 4300-49 Device Specifications Radio Characteristics Environment PowerMOTOMESH Duo 4300-58 Device Specifications Physical Security 5.4 GHz Portion MOTOMESH Duo 4300-54 Device Specifications Available Options Software Requirements Chapter 2 Infrastructure Device InstallationMeshManager EMS Web Interface Utility Hardware Installation Notes One non Power over Ethernet PoE Ethernet port Ports and ConnectionsOperator Supply List Optional Antennas MOTOMESH DUO Infrastructure Device Labels Ethernet MAC IP Address Infrastructure Device MAC Address TableIAP or MWR Device Name Figure 2-5 External Personality Plugs Black, Grey, Red, or none Infrastructure Device Assembly Canopy Infrastructure Device Deployment and InstallationConnect Plug.Black. plug. Black Grounding Considerations Assembling an AC Power MOTOMESH Duo DeviceProcedure 2-1 Assembling an AC Power MOTOMESH Duo Device Procedure 2-3 Testing Infrastructure Device Connectivity Assembling a DC Power MOTOMESH Duo DeviceDevice Connectivity Testing Procedure 2-2 Assembling a DC MOTOMESH Duo Device July 2-10 Pre-staging a MOTOMESH Duo 4300 Device in MeshManager Chapter 3 Device ConfigurationDefault Device Configuration Configuring a 4300 Device Mesh from 2.4 to 4.9, 5.4, or Figure 3-1 The Add New MOTOMESH Duo Device Panel in MeshManager Procedure 3-1 Configuring a 4300 Device MeshFigure 3-2 Entering the 802.11 AP Ethernet MAC Address in MeshManager Figure 3-3 Selecting the Probe Button in MeshManager Figure 3-4 Examining Initial Device Defaults in MeshManager Figure 3-6 Enabling the 802.11 a Radio on a 4300-49 Device Figure 3-8 Copying the License Key from the Text File Figure 3-7 An Example of a License Key Text FileLicense Key Figure 3-9 Pasting the License Key into MeshManager Figure 3-10 Entering 802.11 a Membership VLAN Data Figure 3-12 Entering a Device Name Figure 3-11 Configuring a Device to be an IAP or WR Figure 3-14 Adding a Device to the Mesh All of the Device configuration selections should now be completedFigure 3-13 Entering an Optional Deployed Location Select the Add button to formally add the device to the Network Figure 3-15 After Adding a Device to the Mesh Figure 3-16 After Successfully Adding a Device to the Mesh Procedure 3-2 Demoting an IAP to a MWR Demoting an IAP Device to a MWRFigure 3-17 Selecting an IAP Device to be Demoted Figure 3-19 Demoted IAP Device shown moved into a MWR Group Figure 3-18 Promote / Demote Dialog Procedure 3-3 Accessing the MOTOMESH Duo Device Recovery Settings Second IP Stack Aids in TroubleshootingSecond IP Stack Settings Accessing the MOTOMESH Duo Device Recovery Settings in MeshManager Device Recovery Settings Motorola End User License Agreement Chapter 4 License InformationMOTOROLA, INC END USER LICENSE AGREEMENT July 4-2 Chapter 4 License Information including machine-readable form, and you agree to reproduce such notice in each form in which it appears, to the extent it is physically possible to do so. Unauthorized duplication of the Software or Documentation constitutes copyright infringement and in the United States is punishable in federal court by fine and imprisonment 6. RIGHT TO USE MOTOROLA’S NAME. Except as required in Section 3.4 above, you shall not, during the term of this Agreement or thereafter, use any trademark, of Motorola, or any word or symbol likely to be confused with any Motorola trademark, either alone or in any combination with another word or words found to be defective within the warranty period, or to refund the purchase price and terminate this Agreement. To seek such a remedy, you must return the entire Product to Motorola, with a copy of the original purchase receipt within the warranty period 16. GOVERNING LAW. This Agreement shall be governed by the laws of the United States of America to the extent that they apply and otherwise by the laws of the State of Illinois Hostapd - Copyright and License Information Third Party Licensing Agreements notice, this list of conditions and the following disclaimer Email essc@motorola.com Chapter 5 Customer ServiceCustomer Service Information Europe System Information Radio Products and Services DivisionRadio Products and Services Division Telephone Numbers Obtaining Support Returning FREs Returning System Components to Motorola July 5-4 Intelligent Access Point/Mesh Wireless Router Chapter 6 Certification and Safety InformationFCC Regulatory Information Federal Communications Commission FCC Statement Safety Certification Safety Information for the MOTOMESH ProductsFCC Radiation Exposure Statement Regulatory Requirements for CEPT Member States EN 550221998 and EN European Union NotificationMOTOROLA INC 1303 E ALGONQUIN ROAD SCHAUMBURG IL 60196 UNITED STATES ETSI EN 300 328 V 141 ETSI EN 301 489-1 2002-08 and 301 Belgium Notification Luxembourg NotificationCzech Republic Notification Equipment Disposal EU Declaration of Conformity for RoHS Compliance Latviski Latvian Lietuviu Lithuanian Malti Maltese CMM Labeling and Disclosure Table Software License Terms and Conditions THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY MOTOROLA, AND MOTOROLA AND ITS LICENSORS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OF IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE MOTOROLA OR AN AGENT THEREOF SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. MOTOROLA DOES NOT WARRANT ANY SOFTWARE THAT HAS BEEN OPERATED IN EXCESS OF SPECIFICATIONS, DAMAGED, MISUSED, NEGLECTED, OR IMPROPERLY INSTALLED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU Right to Audit. Motorola shall have the right to audit annually, upon reasonable advance notice and during normal business hours, your records and accounts to determine compliance with the terms of this Agreement July 6-12 Index Page Glossary Glossary Glossary