Preface 15

How to get help

If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers:

Technical Solutions Center

Telephone

 

 

Europe, Middle East, and Africa

(33) (4) 92-966-968

 

 

 

North America

(800)

4NORTEL or (800) 466-7835

 

 

Asia Pacific

(61) (2) 9927-8800

 

 

 

China

(800)

810-5000

 

 

 

Additional information about the Nortel Networks Technical Solutions Centers is available from the www.nortelnetworks.com/help/contact/global URL.

An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the http://www130.nortelnetworks.com/cgi-bin/ eserv/common/essContactUs.jsp URL.

Installation and Networking Guidelines for Optical Routing

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Nortel Networks 10396EA, 10292FA manual How to get help, Technical Solutions Center Telephone