Ringback when free internal only, Clear Esc | Casio 40DHB0002USAR

Phone Manager

•Ringback when free (internal only)

This function will set Ring Back When Free on a busy extension. When this extension becomes free your phone will ring and a call to the destination will be initiated once you have answered your ringing phone. If the busy extension has Call Waiting set you will be unable to use this function.

•Park/UnPark1-4 (F9-F12)

This function will allow you to park a call in one of the four park areas on the system. The call will then appear on the relevant Park button in the Call Park Area. You can then use the same function to unpark this call.

•Busy Not Available (Ins)

For Agent Mode operation. Toggles Busy Not Available status on or off.

•Busy Wrap Up (Del)

For Agent Mode operation. Toggles Busy Wrap Up status on or off.

•Clear (Esc)

The Clear function will clear the current call only. This may be useful when you do not wish to complete a screened transfer because the destination number is busy or cannot take the call and you therefore wish to return to the original caller. This function can also be used to refuse an incoming call. The call will be returned to the queue. This can be very useful if you accidentally pick up a call from the wrong queue. See also Working with Queues.

•Join a Conference

This function will allow you to join an IP Office Conferencing Center conference.

•Book a Conference

This function will allow you to book an IP Office Conferencing Center Conference. Only available if permission is specified by your System Administrator.

•HangUp (End)

The Hangup function simulates the function of actually hanging up the phone, i.e. finish the current call. Therefore, is very useful on phones configured for Off Hook Operation.

Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped.

Phone Manager User Guide	Page 49
IP Office	40DHB0002USAR Issue 13a (22nd September 2005)

Image 49

Casio 40DHB0002USAR Ringback when free internal only, Park/UnPark1-4 F9-F12, Busy Not Available Ins, Busy Wrap Up Del

Contents

IP Office Page Table of Contents How To Call Handling Table Of Contents Page Introduction Getting StartedPhone Manager Pro Phone Manager Lite Phone Manager PC Softphone Feature Phone Phone Manager Feature Comparison Phone Manager User Guide IP Office Logging Getting StartedStart Programs IP Office Phone Manager Logging OnPage Main Window Phone Manager Call Status Icons Call StatusNumber From Messages Call History Status Add to Directory Call Number backAdd to Speed Dial Add to Outlook Out Missed Messages AllTo collect your new messages Speed Dials Speed Dial Options Conference External Speed Dials Door Account Codes Queue Voicemail Status Script Park a Call Call Park AreaTag a Parked Call Language Configure MenuProfile Load Skin PBX Configuration Information Import Configure DirectoryExport Close Directory Entry ConfigurePreferences Do Not Disturb Forwarding Telephone Park ID Phone Manager Queue ID Agent ModeDoor Release Select All Screen Pop Short Cut Keys Configuring your Screen Pop Software Please select your preferred audio codec for VoIP Audio CodecFrames per packet Confirm VoIP IP Address Configuring Compact Mode Preferences Compact ModeActivating Compact Mode Start in Compact Mode Slider Using Phone Manager in Compact Mode Changing the Custom Date Format Date & Time Setting Clock Type USB SettingsChanging the time displayed Remember Password Check Box Enable Instant Messaging SupportInstant Messaging Server Select required mailbox Personal Distribution ListsList ID List Name Creating a Personal Distribution List Default SizingAdding members from an existing Personal Distribution Lists Click Create to create your Personal Distribution List Saving your profile ProfileLoading your profile Click Save Profile Functions Menu Park/UnPark1-4 F9-F12 Ringback when free internal onlyBusy Not Available Ins Busy Wrap Up Del Directory List CallRingback Account Code Call with Account Code Transfer TransferBlind Transfer Absent Status Account Code Call Handling Icons Microphone Volume F5 Record Function Keys PC Softphone Operation Hands Free Operation Agent Mode Operation Help Menu IP Office Conferencing Center Configuring your Preferences Configuration Speed Dials Changing the External Default NumberExternal Speed Dials Internal Speed Dials Status Speed Dial TooltipsPresence New VoiceMails Edit Speed Dial Form Directory Entries Make a Call using a Directory EntryCreate a Directory Entry Edit a Directory Entry Create a Directory Entry from an Existing Call Default SizingCreate an MS Outlook Contact from an Existing Call Select Add to OutlookPage Make a Call Call HandlingHands Free Making a Call PIN RestrictionsSpeed Dials Place Call On Hold Receive a CallTake a Call Off Hold End a Call Clear a Call Tag a CallTransfer a Call Blind Transfer a Call Tag a Transferred Call Transfer a Call to Another Users VoicemailCreate a Conference Call Remove a Member from a Conference Reclaim a Call Collect Your New Voicemail MessagesPark a Call Unpark a Call Phone Manager User Guide IP Office Answer a Call Set Ringback When FreeAnswer a Call Waiting Call Tag Form Set an Absent Message Delete all Calls from the Call History Making a Call with an Account CodeWorking with Queues How To To cancelTake Your Calls from Another Extension Forward Your Calls to Another Location Set a Do Not Disturb Exception Number Set Do Not Disturb DNDRemove a Do Not Disturb Exception Turn Call Waiting On/Off Transfer Back to Forwarded ExtensionTurn Voicemail On/Off Turn Voicemail Ringback On/Off Select the Tabs to Show in Call History Turn Off Hook Operation On/OffCreate a Speed Dial Create a Speed Dial Group Member Create a Instant Message Speed Dial Create a Speed Dial from the IP Office DirectorySelect Add User Delete a Speed Dial Edit a Speed Dial Create a Speed Dial to a Users Extension Make a Call Using a Speed DialCreate a Speed Dial While Creating a Directory Entry To Make a Call Using an Account Code Using Account CodesUsing an Account Code Once a Call is in Progress To Assign an Account Code to a Call in Progress Hints & Tips for System Administrators System Administration Phone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ