Function Keys, F5 Record | Casio 40DHB0002USAR manual

Phone Manager

If Phone Manager is being used in Agent Mode (Phone Manager Pro only) an additional set of icons appear:

•Busy Wrap Up: Allows you to go in and out of busy wrap-up state. The Status tab shows "Busy Wrap Up" when in that state.

•If the Busy Wrap Up icon is grayed out (), this mean that you are currently not a member of any group, see Select Group below. If all your group memberships are removed or disable when in busy-wrap up, Phone Manager will continue to display Busy Wrap Up until restarted.

•Busy Not Available: Allows you to go in and out of busy not available state. The Status tab shows "Busy Not Available" when in that state.

•Select Group: Displays the groups for which you are an available member when not in Busy Wrap Up or Busy Not Available. See Agent Mode.

•Start Recording: Click on the icon to Start Recording a call.

•Stop Recording: Click on the icon to Stop Recording a call.

Function Keys

The listing shows the default operation of the function keys. All the functions keys can be configured in the Shortcut configuration form.

•F1 - Call See Call.

•F2 - Transfer See Transfer.

•F3 - Account Code See Account Code.

•F4 - Hold Call

See Place Call On Hold.

•F5 - Record

Not available on all systems.

•F6 - Absent Status See Absent Status.

•F9, F10, F11, F12 - Park/Unpark See Park a Call and Unpark a Call.

•Enter - Answer See Answer a Call.

•Esc - Clear

•End - Hangup See End a Call.

Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped.

Phone Manager User Guide	Page 55
IP Office	40DHB0002USAR Issue 13a (22nd September 2005)

Image 55

Casio 40DHB0002USAR manual Function Keys, F5 Record

Contents

IP Office Page Table of Contents How To Call Handling Table Of Contents Page Introduction Getting StartedPhone Manager Pro Phone Manager Lite Phone Manager PC Softphone Feature Phone Phone Manager Feature Comparison Phone Manager User Guide IP Office Logging On Getting StartedLogging Start Programs IP Office Phone ManagerPage Main Window Phone Manager From Call StatusCall Status Icons Number Messages Call History Status Add to Outlook Call Number backAdd to Directory Add to Speed Dial Out Missed Messages AllTo collect your new messages Speed Dials Speed Dial Options Conference External Speed Dials Door Account Codes Queue Voicemail Status Script Park a Call Call Park AreaTag a Parked Call Load Skin Configure MenuLanguage Profile PBX Configuration Information Close Configure DirectoryImport Export Directory Entry ConfigurePreferences Do Not Disturb Forwarding Telephone Park ID Phone Manager Select All Agent ModeQueue ID Door Release Screen Pop Short Cut Keys Configuring your Screen Pop Software Confirm VoIP IP Address Audio CodecPlease select your preferred audio codec for VoIP Frames per packet Start in Compact Mode Compact ModeConfiguring Compact Mode Preferences Activating Compact Mode Slider Using Phone Manager in Compact Mode Changing the Custom Date Format Date & Time Setting Clock Type USB SettingsChanging the time displayed Server Enable Instant Messaging SupportRemember Password Check Box Instant Messaging List Name Personal Distribution ListsSelect required mailbox List ID Click Create to create your Personal Distribution List Default SizingCreating a Personal Distribution List Adding members from an existing Personal Distribution Lists Click Save Profile ProfileSaving your profile Loading your profile Functions Menu Busy Wrap Up Del Ringback when free internal onlyPark/UnPark1-4 F9-F12 Busy Not Available Ins Directory List CallRingback Account Code Call with Account Code Transfer TransferBlind Transfer Absent Status Account Code Call Handling Icons Microphone Volume F5 Record Function Keys PC Softphone Operation Hands Free Operation Agent Mode Operation Help Menu IP Office Conferencing Center Configuring your Preferences Configuration Speed Dials Changing the External Default NumberExternal Speed Dials Internal Speed Dials New VoiceMails Speed Dial TooltipsStatus Presence Edit Speed Dial Form Edit a Directory Entry Make a Call using a Directory EntryDirectory Entries Create a Directory Entry Select Add to Outlook Default SizingCreate a Directory Entry from an Existing Call Create an MS Outlook Contact from an Existing CallPage Make a Call Call HandlingHands Free Making a Call PIN RestrictionsSpeed Dials End a Call Receive a CallPlace Call On Hold Take a Call Off Hold Blind Transfer a Call Tag a CallClear a Call Transfer a Call Remove a Member from a Conference Transfer a Call to Another Users VoicemailTag a Transferred Call Create a Conference Call Unpark a Call Collect Your New Voicemail MessagesReclaim a Call Park a Call Phone Manager User Guide IP Office Call Tag Form Set Ringback When FreeAnswer a Call Answer a Call Waiting Set an Absent Message Delete all Calls from the Call History Making a Call with an Account CodeWorking with Queues How To To cancelTake Your Calls from Another Extension Forward Your Calls to Another Location Set a Do Not Disturb Exception Number Set Do Not Disturb DNDRemove a Do Not Disturb Exception Turn Voicemail Ringback On/Off Transfer Back to Forwarded ExtensionTurn Call Waiting On/Off Turn Voicemail On/Off Select the Tabs to Show in Call History Turn Off Hook Operation On/OffCreate a Speed Dial Create a Speed Dial Group Member Create a Instant Message Speed Dial Create a Speed Dial from the IP Office DirectorySelect Add User Delete a Speed Dial Edit a Speed Dial Create a Speed Dial to a Users Extension Make a Call Using a Speed DialCreate a Speed Dial While Creating a Directory Entry To Assign an Account Code to a Call in Progress Using Account CodesTo Make a Call Using an Account Code Using an Account Code Once a Call is in Progress Hints & Tips for System Administrators System Administration Phone Manager Lite/Pro Glossary Phone Manager User Guide IP Office Phone Manager User Guide IP Office Page Index Phone Manager Users Guide Page AL7 1LZ