Glossary
A
Account Code: Account Codes are used to track calls. They can contain both numbers, letters and characters. For example, a solicitor may wish to record the amount of time spent on a call to a client. Each client is given an Account Code and that code is used when making a call. Your System Administrator can then record this call with the Account Code using an application called Call Logger. Please refer to your System Administrator for a list of predefined Account Codes to be used.
B
Blind Transfer: Transferring a call to another number without waiting for the destination to be answered.
C
Call: To make a telephone call to an internal or external number. The call information- the telephone number being called, the name of the caller, the name of the person being called and the Tag (text description) are shown in Call Status.
Call History: Displays the call information of incoming calls received and outgoing calls initiated at your extension. Any missed calls will also be recorded.
Call Status Pane: Displays call information of current incoming and outgoing calls.
Call Waiting: This facility allows a call to be presented to your phone while you are on another call. A beep will be heard in the handset and Call Status will show who is calling. It can be set via the Telephone tab in Configure Preferences.
Clipboard: This is an area on your PC where text that has been copied (Copy) or moved (Cut)from one location is stored ready to be placed (Paste) in another location.
Conference: This feature allows multiple calls to be joined into one conversation.
D
Directory: A list of internal or external numbers and their associated names that are stored either centrally on the main system or stored locally on the User's PC or both. Each entry can then be used either for quick dialing or for identifying incoming calls.
Directory Entry: An internal or external number and its associated name that is stored either centrally on the main system or stored locally on the User's PC or both. This entry can then used either for quick dialing or for identifying incoming calls.
Do Not Disturb: This facility makes an extension permanently busy. Callers will receive the engaged tone or, if Voicemail is available, be given the option to leave a message. The Do Not Disturb Exception List can be used to allow calls from specific internal or external numbers to ring through.
Do Not Disturb Exception: A Do Not Disturb Exception is an internal or external number that you wish to receive calls from even though you have Do Not Disturb set.
F
Follow Me Here: To take your calls from another extension. This is set up at the destination phone.
Follow Me To: To take your calls from another location. This is set up at your extension.
Forwarding: To forward your calls to another location. You can choose to forward all your calls or only when you are busy or only when your phone is not answered.
H
Hands Free: The Phone Manager Pro application can be used in conjunction with a Hands Free phone and/or headset. When using a Hands Free phone and/or headset the 'phone' should be left
Phone Manager User Guide | Page 89 |
IP Office | 40DHB0002USAR Issue 13a (22nd September 2005) |
