Casio 40DHB0002USAR Voicemail , Queue

Phone Manager

Phone Manager User Guide Page 25

IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

Voicemail

Phone Manager Pro only with Voicemail Pro. On accessing your Voicemail box (either via Voicemail

Ringback or by dialing *17 or via the Messages tab) a Voicemail tab will appear. This will display all

new, old and saved messages. You can then use the control buttons (as below) to forward, replay, skip,

pause, play, save, delete and play saved messages.

To play a particular message double-click the message.

• - Message Back

• - Skip Back

• - Unpause selected message

• - Skip Forward

• - Message Forward

• - Pause selected message

• - Delete selected message

• - Save selected message

• - Play Saved Messages

Queue

Phone Manager Pro only. The Queue tab in Call History allows you to monitor the number of calls being

held in a queue for a particular Hunt Group. See Working with Queues.

The Hunt Groups you wish to monitor are configured in the Queue ID tab under Configure Preferences.

The Hunt Group must already exist on the System and must have Queuing enabled - please refer to

your System Administrator.

The Queue tab will then appear in Call History and can display up to two Queue monitors. These

monitors will indicate the number of calls currently queued for that Hunt Group. Each call held in a queue

is indicated by a blue box. When the mouse pointer is moved over a Queue monitor the number of calls

in the queue is displayed in the Hint Box.

Contents

Main Page Table of Contents Page Page Page Getting Started Introduction Page Phone Manager Feature Comparison Page Getting Started Logging In Page Phone Manager Main Window Call Status Call Status Icons Call History Call History Page In Out Missed All Messages Speed Dials Speed Dial Options External Speed Dials Conference Account Codes Door Voicemail Queue Script Status Call Park Area Configure Menu Configure Menu PBX Configuration Information Configure Directory Directory Entry Configure_Preferences Forwarding Do Not Disturb Voicemail Telephone Phone Manager Park ID Queue ID Door Release Agent Mode Short Cut Keys Screen Pop Configuring your Screen Pop Software Audio Codec Compact Mode Configuring Compact Mode Preferences Activating Compact Mode Using Phone Manager in Compact Mode The Slider Making a call Receiving a call Answering a call Date & Time Setting Changing the Custom Date Format Clock Type Changing the time displayed USB Settings Instant Messaging Personal Distribution Lists Creating a Personal Distribution List Adding members from an existing Personal Distribution Lists Default Sizing Profile Saving your profile Loading your profile Functions Menu Page Call Call (with Account Code) Transfer Account Code Absent Status Call Handling Icons Function Keys Hands Free Operation PC Softphone Operation Agent Mode Operation IP Office Conferencing Center Help Menu Configuration Configuring your Preferences Speed Dials External Speed Dials Changing the External Default Number Internal Speed Dials Speed Dial Tooltips Edit Speed Dial Form Directory Entries Create a Directory Entry Edit a Directory Entry Delete a Directory Entry Make a Call using a Directory Entry Default Sizing Page Call Handling Make a Call Hands Free PIN Restrictions Receive a Call Place Call On Hold Take a Call Off Hold End a Call Redial a Number Tag a Call Clear a Call Transfer a Call Blind Transfer a Call Transfer a Call to Another User's Voicemail Tag a Transferred Call Create a Conference Call Remove a Member from a Conference Collect Your New Voicemail Messages Reclaim a Call Park a Call Unpark a Call Tag a Parked Call Page Call Tag Form Answer a Call Answer a Call Waiting Set Ringback When Free Set an Absent Message Making a Call with an Account Code Delete all Calls from the Call History Working with Queues How To Take Your Calls from Another Extension Forward Your Calls to Another Location Set Do Not Disturb (DND) Set a Do Not Disturb Exception Number Transfer Back to Forwarded Extension Turn Call Waiting On/Off Turn Voicemail On/Off Turn Voicemail Ringback On/Off Turn Off Hook Operation On/Off Select the Tabs to Show in Call History Create a Speed Dial Create a Speed Dial Create a Speed Dial Group Member Create a Speed Dial from the IP Office Directory Create a Instant Message Speed Dial Edit a Speed Dial Delete a Speed Dial Make a Call Using a Speed Dial Create a Speed Dial to a User's Extension Create a Speed Dial While Creating a Directory Entry Using Account Codes Using Account Codes To Make a Call Using an Account Code To Assign an Account Code to a Call in Progress Account Code Required Using an Account Code Once a Call is in Progress System Administration Hints & Tips for System Administrators Page Glossary A B C D M N O P R V Page Phone Manager User Guide Page 93 IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Index A B C D U V W