Phone Manager Users Guide
Call Handling Button and by following the instructions provided in the Call Handling help text. Note that under normal operation nothing is heard in the headset when the 'phone' is left in the
Hunt Group: A Hunt Group is a collection of Users assigned to take specific calls, eg. "Main" to take incoming calls to the switchboard, "Sales" to take sales orders, "Support" to handle help desk calls etc. A caller can ring one number but the call can be answered by any User that is a member of that Hunt Group. You can be a member of one or more Hunt Groups. Hunt Groups are created on the main system - please refer to your System Administrator.
M
MAPI: Software required on your PC to enable you to use third party software with your phone, eg. MS Outlook - please refer to your System Administrator.
Messages: The Messages tab indicates the number of new messages stored in your Voicemail box.
Missed: The Missed calls tab lists calls to your extension that have not been answered.
N
No Answer Time: The No Answer Time is the amount of time your extension will ring before the call is passed to another location, eg. to your Forward number, to Voicemail, to another extension in your Hunt Group etc. This time can be set for all extensions or per User or Hunt Group. For details on how this has been configured on your system please refer to your System Administrator.
O
Off Hook Operation: Off Hook operation allows the phone to be controlled via Phone Manger without having to physically lift the phone on/off the cradle. When using a Hands Free phone and/or headset the 'phone' should be left
P
Park: It is sometimes necessary to temporarily "park" a call to handle some other task (receive a new call) or deal with an interruption. To aid this the main system has four parking areas. These are available to all Users on the system. The park areas use Park ID 1, 2, 3 and 4.The Call Park Area gives a Park button for each Park ID so that a call can be easily parked and unparked by any User on the system by clicking on the specific Park button.
PBX: The main unit providing the telephone service. This is configured by your System Administrator.
R
Record: This function will record the current conversation - your system must have Voicemail Pro
Ringback: The Ringback function will set a Ring Back When Free on then busy destination extension. When the destination becomes free your phone will be called back.
S
Screened Transfer: To transfer a call to an internal or external destination and allowing this destination to verbally accept the call before completing the transfer.
Speed Dials: Icons created to store frequently used internal or external numbers for quick dialing.
T
Tag: Text used to identify a call.
U
User: This is an account set up on the main system for each User of your telephone system. Each User can configure their own telephony features, eg. forwarding, Voicemail, call waiting etc. A User can be
Phone Manager User Guide | Page 90 |
IP Office | 40DHB0002USAR Issue 13a (22nd September 2005) |
