Troubleshooting | Nortel Networks 3100 specs

Troubleshooting

Troubleshooting

This section contains the following topics:

•“Data connection between MCC 3100 for Windows Mobile and MCG 3100” on page 103

Data connection between MCC 3100 for Windows Mobile and MCG 3100

To verify that the data connection between MCC 3100 for Windows Mobile and MCG 3100 is established:

1.Ping the MCG 3100 from the PC to verify data connectivity of the PC to the MCG 3100.

2.Connect the mobile device to the computer with a USB cable.

3.Start Microsoft ActiveSync on the computer. See Figure 30 "ActiveSync" on page 104.

4.On the mobile device, select Start, Internet Explorer.

5.Browse to http://<IP address or host name of MCG 3100>:8282/ adminserver. See Figure 31 "MCG 3100 splash screen" on page 104.

This demonstrates using non-Nortel software that the mobile device has established an IP connection to the PC and that it can make an IP connection to the MCG 3100.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 103

Image 103

Nortel Networks manual Troubleshooting, Data connection between MCC 3100 for Windows Mobile and MCG

Contents

Nortel Mobile Communication Legal Notice Contents Configuring your MCC 3100 for Windows Mobile Contents Troubleshooting Your new MCC 3100 for Windows Mobile FeaturesNew in this release Revision history Other changes MCC 3100 for Windows Mobile feature overview Welcome Related publications Language support Welcome Enterprise requirements Before you begin Brand Model Operating System Supported network connections and devicesSupported network connections Supported mobile devices Network specifications Sample calculation Command Approximate BytesCellular data plan use of MCC 3100 for Windows Mobile Cellular data plan usage Subscriber Identity Module SIM card Battery life Getting Started Installing or upgrading MCC 3100 for Windows Mobile Installing your MCC 3100 for Windows Mobile Software files Installing or upgrading from a computerForm factor Software file Installing or upgrading the software from a computer Click Finish Installing the software over the air Https//hostname or IP address8443/m Installing initial the software over the air Select Menu, Help, Software Upgrade Uninstalling MCC 3100 for Windows MobileUpgrading the software over the air Click Remove Programs Obtaining the Log fileObtaining the log file Configuring the ActiveSync settings Modifying the Microsoft ActiveSync settingsConnection settings fields Connection settings fields Checking the software version Determining the MCC 3100 for Windows Mobile software version Required parameters Initial configurationCompleting the initial configuration of the MCC Console Parameter Description +XX YYY ZZZ Zzzz Advanced settings Advanced Configuration settings Field Description Advanced pane fields Field Description Call settings Call settings pane fields See Auto Answer Mode on Field Description Alpha to Digit Owner Information settings Owner Information settings Owner Information pane fields Field Description Buddy Settings FieldDescription Buddy settings Buddy Settings pane fields Instant Messaging settings Instant Messaging settings Instant Messaging pane fields Configuring your MCC 3100 for Windows Mobile Starting MCC 3100 for Windows Mobile Starting and exiting MCC 3100 for Windows Mobile Exiting MCC 3100 for Windows Mobile Logging on and logging offLogging on Logging off Turning off autologin Turning off auto-login Hiding MCC 3100 for Windows Mobile Hiding MCC 3100 for Windows MobileOverview of the main pane Log on status messages Phone pane Main pane componentsBuddy List pane IM Sessions pane Search paneVoice Mail pane History pane Smart Navigating screensDevice controls and functions Control Function Summary and Detail views Expanding and collapsing the program panes Operation of Talk and END buttons Talk and end buttonsButton MCC 3100 in focus Windows Mobile in Focus Square screen Call Alert mode and Phone VolumeChange the screen orientation Rectangular screen Native dialpad Using the native dialpad Placing Calls Advanced functions Call modes Direct Outbound mode Dialing a number Calling individualsSelect Menu, Input Method, Use keypad Calling a number on the Quick Dial list Redialing a number Calling from quick dial list Select Menu, Input Method, Use Quick Dial List Calling a buddy Placing an emergency callCalling from the Buddy list Dialing an emergency number Select Menu, Call number Calling from the History or Search panes Receiving calls Using the Mid-Call features Call Mute Call Hold and RetrieveCall Transfer Call Swap Speaker ModeThree-Party Conference Managing buddies Field SettingsAdding a new buddy Select Menu, Done Adding a buddy from the History pane Importing a buddySelect Menu, Add to Buddies Adding a buddy from the Search pane Importing a buddy from the Search pane Viewing the presence status of a single buddy Viewing the Presence Status of buddiesMenu, Query Presence to check buddy status Select Menu, Query Presence Presence Status indicatorsViewing detailed information for a buddy Adding a buddy to one or more groups Adding a buddy to a groupSelect Menu, Edit Contact Deleting a buddy from the local address book Configuring your Presence StatusEditing a buddy Editing a buddy Presence status indicators Changing your presence status Searching for peopleSelect Menu, Set Status Searching the local directories Performing a local search Searching both the corporate and local directories Performing a corporate directory search Viewing search details Working with Groups Network connectivity featuresManaging network connections Adding a new group Adding a new group Changing the name of a group Changing a group nameSelect Menu, Edit Group Select Menu, Remove Group Deleting a groupPlacing an Instant Conference call Deleting a group Advanced functions Select Menu, Join Now Managing Instant ConferencesJoining an instant conference call that is in progress Expand the Instant Conference pane Dialpad Function Comments Control Responding to an instant conference reminderManaging a instant conference with the dialpad Instant conference dialpad controls Dialpad Function Comments Control Viewing detailed log information Managing the instant conference historyResuming an instant conference Select Menu, Delete Select Menu, instant conference Sending an Instant Message Managing instant messages Sending an instant message to a SIP address Select Menu, Send IMSelect Menu, New IM Session Receiving an Instant Message Configuration Current Audible Visual Alert Pane ToneInstant message alerts Tracking IM Sessions Managing IM Sessions History Call Logs Voice call icons Viewing the entire History list Instant Conference icons Deleting entries Marking history entries as read Tracking the status of your messages Managing Voice MailCalling the voice mail system Select See Call History Data connection between MCC 3100 for Windows Mobile and MCG Troubleshooting ActiveSync Acronym Full Name Acronyms 106 NN42030-107 MC 3100 3.0 Standard 02.02 November Page Legal Notice