![](/images/new-backgrounds/1140524/140524207x1.webp)
Troubleshooting your IP Phone 1210
Troubleshooting your
IP Phone 1210
This section provides basic information about troubleshooting your
IP Phone 1210 if Virtual Office causes a problem. For additional help, see “How to get help” on page 20.
Virtual Office
Table 10 lists error messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed | Probable cause | Action | |
message | |||
|
| ||
|
|
| |
Busy, try again | Remote IP Phone is | Wait for remote IP | |
| active (not idle). | Phone to become idle | |
|
| and try again. | |
|
|
| |
| ACD is logged on. | Log off ACD IP Phone | |
|
| before you initiate | |
|
| Virtual Office from | |
|
| another IP Phone. | |
|
|
| |
| Make Set Busy is | Configure Make Set | |
| inactive on ACD IP | Busy active on ACD IP | |
| Phone. | Phone. | |
|
|
| |
Invalid ID (1) | Incorrect User ID | Enter correct User ID. | |
| entered. |
| |
|
|
| |
| User ID is not in | Notify system | |
| Gatekeeper database. | administrator. | |
|
|
|
104