Performing diagnostics | Nortel Networks IP Phone 1210 guide

Customizing your IP Phone 1210—basic features

Performing diagnostics

The Diagnostics item displays the following phone-specific information:

•Diag Tools (Ping, do Route Traces)

•EtherStats (Speed, Auto Neg, CRC Errors, Collision)

•IP Stats (Packet Info)

•RUDP Stats (Message receive or transmit)

•QoS Stats

Use the following procedure to view diagnostic information.

1.Press the Services key, select Telephone Options, and select Local

(Services)Diagnostics.

2.Press the up or down keys to scroll through the list of diagnostic information.

Cancel	3. Press the Cancel soft key to return to
	the Telephone Options menu.

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Nortel Networks IP Phone 1210 manual Performing diagnostics, ServicesDiagnostics

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1210-advanced features Answering a call Troubleshooting your IP Phone 1210 Feature overview Welcome On page 11 shows an IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Connecting Power DenAn regulatory notice for Japan Location Connecting to the Local Area NetworkOperation Getting Help from the Nortel Web site How to get helpGetting Help over the phone from a Nortel Solutions Center Getting Help through a Nortel distributor or reseller How to get help Before you begin Using your IP PhoneGetting started Context-sensitive soft keys are below IP Phone 1210 displayIP Phone 1210 controls Using your IP Phone Using your IP Phone Using your IP Phone Using your IP Phone Call features and Flexible Feature Codes Installing your IP Phone On page 31 displays the connections on an IP Phone Connections on the IP Phone Attaching the foot stand optional Connecting the handsetConnecting the headset optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting the IP Phone optional Customizing your IP Phone 1210-basic features Password AdminVirtual Office Login Telephone Options Customizing your IP Phone 1210-basic features Adjusting volume Options menu Adjusting the display screen contrast Contrast adjustment Selecting a language Language Accessing display diagnostics ServicesDiagnosticsSelecting date and time format Telephone Options menu DialPad Tone Selecting a local dialpad toneTelephone Options , and select Local Viewing IP Phone information Set Info Performing diagnostics Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Configuring Live DialpadHook default path Handsfree Enabled Headset Enabled Dial Pad Local Tools menu Customizing your IP Phone 1210-advanced featuresElectronic Lock Managing your Station Control Password Assigning an Scpw Dial the Electronic Lock Activate FFC Configuring an Electronic Lock on your IP PhoneLocking your IP Phone Dial your Station Control Password Unlocking your IP Phone Configuring the Local Tools menu Lock Menu on Enter key Navigation key functions in dialog boxes Part 2 Language PreferencesContrast Local Diagnostics Lock Menu Using Virtual OfficeNetwork Configuration IP Phone Can I log on to IP Phone 1210? Logging in to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP Phone Disconnecting your office IP Phone from a remote IP Phone Logging out of Virtual Office Using the telephone dialpad Using the soft keysOperating your IP Phone Entering and editing text Using Off-hook dialing Making a call Using On-hook dialing Headset key Using Handsfree dialingTerminating a handsfree call Switching from handsfree to handset mode Switching from handset mode to handsfreeUsing a headset Muting a handsfree call Making a call Using PredialSwitching from handsfree to headset Activating Ring Again Activating Ring AgainEditing a Predial number Calling a Ring Again party after notification Enter the Ring Again Activate Flexible Using Speed Call Deactivating Ring Again before notificationStoring a Speed Call number Press the Ring Again Deactivate FFC Making a call using Speed Call Using System Speed Call Answering a callPress the System Speed Call Controller SScCtl soft key Placing a call on hold Using Call HoldManaging calls during a call Answering an call during another call Using Call WaitingRetrieving a call on hold Transferring a call to a third party Transferring a callReturning to the original call Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Using Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Parking a call using the Spre code or FFC Retrieving a parked call Recording a Calling Party Caller Number Using Call Forward Managing calls while away from your deskDisplaying call details Activating Call Forward Reinstating a Call Forward number Using Internal Call ForwardDeactivating Call Forward Forwarding internal calls only Deactivating Internal Call ForwardCall Forward Activate FFC Call Forward Deactivate FFC Activating Remote Call Forward Using Remote Call ForwardReinstating Internal Call Forward number Deactivating Remote Call Forward Dial the Remote Call Forward Deactivate FFC After you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Using Conferee Selectable Display Viewing active conferees Disconnecting a conferee Group Call FFC Using Group CallCalling group members Answering a group call Ending a group call Using Make Set Busy Managing calls while busy at workActivating Make Set Busy Deactivating Make Set Busy Configuring Automatic Wake-Up Hotel applicationsEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Cancelling Automatic Wake-Up call Verifying Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Dial the Automatic Wake-Up Verify FFC Paging features Using Call Page Connect to make an announcement Dial the Radio Paging Access FFC Using RadioUsing Automatic Preselection Meet-Me Using Automatic Post-selection To enter a Radio Paging Answer FFC Miscellaneous Call Features Charging a call or charging a forced callAnswering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Charging a transferred call to an account Dial the Call Detail Recording FFC Charging a conference call to an account Charge Press the Charge soft key Using Privacy Release Using External Server Applications Troubleshooting your IP Phone Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Terms you should know 110 111 112 Index 114 115 Index 116 Page Legal Notice