Troubleshooting your IP Phone 1210

Table 10: Troubleshooting Virtual Office (Part 3 of 4)

Displayed

Probable cause

Action

message

 

 

 

 

 

Permission

Incorrect User ID

Enter correct User ID.

Denied (4)

entered.

 

 

 

 

 

Attempt to log on to a

Go to an IP Phone

 

remote IP Phone

1120E or a IP

 

1120E or a IP

Softphone 2050 and try

 

Softphone 2050 from

again, or consult your

 

an IP Phone

local system

 

1140E(some

administrator.

 

restrictions apply).

 

 

 

 

Permission

Incorrect User ID

Enter correct User ID.

Denied (5)

entered.

 

 

 

 

 

Remote IP Phone does

Notify system

 

not have VOUA Class

administrator.

 

of Service.

 

 

 

 

Permission

Incorrect User ID

Enter correct User ID.

Denied (6)

entered.

 

 

 

 

 

Incorrect Station

Select Retry, and try

 

Control Password

again with the correct

 

entered.

Station Control

 

 

Password.

 

 

 

Server

Network problem.

Notify system

Unreachable (1)

 

administrator if the

 

 

problem persists.

 

 

 

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Nortel Networks IP Phone 1210 manual Troubleshooting Virtual Office Part 3