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How to get help
Contents
This section contains information on the following topics:
•Getting help from the Nortel web site
•Getting help over the telephone from a Nortel Solutions Center
•Getting help from a specialist by using an Express Routing Code
•Getting help through a Nortel distributor or reseller
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
•sign up for automatic notification of new software and documentation for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.
In North America, call
Nortel Communication Server 1000
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