Nortel Networks NN43001-122 manual Overview

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Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging

Overview

CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging enables interoperability between the voice service capabilities of Communication Server 1000 and the Unified Messaging solution provided as a component of Microsoft Exchange Server 2007. This interoperability provides the following capabilities:

•Call Answering: With call answering, Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging is configured to answer incoming calls on behalf of a user by playing their personal greeting, recording a voice message from the caller, and submitting it for delivery to the user inbox as an e-mail message.

•Subscriber Access: enables dial-in access for users. A subscriber dialing into the Microsoft Exchange Unified Messaging system accesses their mailbox using Outlook 2007 Voice Access, enabling access using either a telephone keypad or voice inputs. When dialed into the Unified Messaging system using a telephone, a subscriber or user can perform the following functions:

—Listen to, forward, or reply to voice mail messages, and call the sender of the voice mail.

—Listen to calendar information.

—Access or dial contacts stored in the global address list or in a personal contact list.

—Accept or cancel meeting requests.

—Set a voice mail Out-of-Office message.

—Set security preferences and personal options.

•Auto Attendant: Provides a set of voice prompts that provides access to the Microsoft Exchange Unified Messaging system by external users. Using the Auto Attendant, the external user navigates the menu

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04

24 October 2008

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