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Nortel Networks P0908524 manual

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© 1999 Nortel Networks

P0908524 Issue 01

Enterprise Edge Voice Messaging

Reference Guide

Contents

Main Page Contents Page Page Page How to use this guide Enterprise Edge Voice Messaging Reference Guide How the is organized Conventions and symbols used in this guide Prerequisites Using Enterprise Edge Voice Messaging Enterprise Edge telephones Alternate extensions Enterprise Edge ATA 2 Entering characters on the Enterprise Edge dialpad Enterprise Edge Voice Messaging voice prompts Automated Attendant Types of mailboxes Page Setting up your mailbox Initializing your mailbox Page Opening your mailbox Mailbox Password Company Directory Assigning a Target Attendant Feature codes and mailbox options Feature codes Page Page Mailbox options Page Page Greetings Types of mailbox greetings Page Recording the Primary or the Alternate mailbox greeting Page Choosing the Primary or the Alternate mailbox greeting Recording a Personalized mailbox greeting Deleting a Personalized mailbox greeting Recording an Information mailbox greeting Accessing your messages Receiving calls Enterprise Edge Voice Messaging Never Full mailbox feature Listening to your mailbox messages Page Page Call Screening Page Sending messages Types of messages About recording and sending a message Using the Company Directory Page Message delivery options Page Recording and sending a message using the Open Mailbox feature Recording and sending a message using the Leave Message feature Replying to messages Sending a message to more than one recipient Page Call Forwarding your calls Page Page Page Transferring calls Transferring calls to an Enterprise Edge Voice Messaging mailbox Page Transferring calls from your mailbox to the Operator Transferring calls from your mailbox to the Automated Attendant Transferring a call to Custom Call Routing (CCR) Outbound Transfer Adding special characters to the destination number Page Page Page Page Page Page Off-premise Message Notification About Off-premise Message Notification Setting up Off-premise Message Notification to a phone number Page Setting up Off-premise Message Notification to an extension Page Page Page Changing Off-premise Message Notification Page Page Page Setting up Off-premise Message Notification to more than one destination Page Deleting an Off-premise Message Notification destination number Inserting an Off-premise Message Notification destination number Turning Off-premise Message Notification on and off Recording a call Using Call Record Page Enterprise Edge Voice Messaging Tips Enterprise Edge Voice Messaging Tips Page Troubleshooting Page Page Page Appendix A: Default values and tone commands Page Glossary Page Page Page Page Page Index