SYMPTOMS

POSSIBLE CAUSES

STEPS TO TAKE

 

 

 

Horizontal Lines and

When the interval is about

Wipe it lightly with a soft cloth.

spots appear

94mm (4in), the image drum

Replace the image drum

periodically.

(the green tube) is damaged

cartridge when it is damaged.

 

or dirty.

 

 

 

 

 

When the interval is about

Open/close the top cover, and

 

30mm (1.2in), there may be

print again.

 

foreign particles in the image

 

 

drum cartridge.

 

 

 

 

 

When the interval is about

Replace the fuser unit.

 

86mm (3.4in), the fuser unit

 

 

is damaged.

 

 

 

 

 

The image drum cartridge

Replace the image drum

 

has been exposed to light.

cartridge if the problem is not

 

 

resolved.

 

 

 

White area of paper is

Paper contains static.

Use paper stored in proper

lightly stained.

 

temperature and humidity

 

 

conditions.

 

 

 

 

Too thick paper is used.

Use thinner paper.

 

 

 

 

The toner is low.

Open the top cover and tap the

 

 

cartridge a few times to evenly

 

 

distribute any remaining toner. If

 

 

symptoms persist, replace the

 

 

toner cartridge.

 

 

 

Periphery of the letters

The LED head is dirty.

Wipe the LED head with a soft,

is smudged.

 

lint-free cloth.

 

 

 

Toner comes off when

The thickness and type of the

Set the correct value of media

it is rubbed.

paper are incorrectly set.

type and media weight in the

 

 

Media menu or set one value

 

 

lighter for media weight.

 

 

 

 

Recycled paper is used.

Set one value thicker for media

 

 

weight in the Media menu.

 

 

 

Glossiness is not

The thickness and type of the

Set the correct value of media

uniform.

paper are incorrectly set.

type and media weight in the

 

 

Media menu or set one value

 

 

lighter for media weight.

 

 

 

Troubleshooting > 100