34 Troubleshooting guide

Troubleshooting guide

If your telephone system is not operating properly, first try this general reset procedures:

1.Unplug all power a dapters from the power outlets.

2.Disconnect the telephone line cord from the base or modular jack.

3.Remove the battery compartment covers and unplug all handset battery packs.

4.After a few minutes, re-install all handset battery packs, making sure that the connectors are snug and the wires are not pinched before replacing all battery compartment covers.

5.Plug the power adaptors for the base and any chargers back into their power outlets. Be sure not to use outlets that are controlled by wall switches or timers.

6.Place all handsets in the telephone base or chargers to charge without interruption for at least 30 minutes before use.

7.Plug the line cord into the telephone base or modular jack and verify operation.

General Performance

Problem

 

Cause/solution

 

 

 

Cannot hear a

Increase the volume on the

dial tone.

 

handset.

 

• Disconnect the telephone line

 

 

cord from the base unit and

 

 

connect it to a known working

 

 

telephone. If the known working

 

 

telephone operates properly,

 

 

contact our customer support

 

 

center for warranty information.

Handset does

The ringer may be off. Increase

not ring.

 

the ringer volume.

 

• Make sure your handset is

 

 

charged.

You

The handset may be near the end

experience

 

of range limit. Move the handset

audible static,

closer to the base unit.

noise, or

If you are using a line with DSL

 

service, make sure you have

fading in and

 

 

properly installed the DSL filters

out.

 

 

supplied by your service provider.

 

 

 

• Try to relocate the base unit

 

 

and use the handset away from

 

 

sources of electrical interference.

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Oricom M800 warranty Troubleshooting guide, General Performance