Operating Instructions
2.11 Troubleshooting
Problem |
| Cause and Remedy |
|
|
|
The camera image is not | • | The camera is not powered up. |
displayed. |
| → Turn the camera on. |
| • | The camera IP address is incorrect. |
|
| → Set the proper IP address at the basic settings on |
|
| the preferences page. |
| • | The authentication is required for the camera. |
|
| → Set the proper user name and password at the basic |
|
| settings on the preferences page. |
| • | Network to which your PC is connected is not working. |
|
| → Confirm that the network is working. |
| • | The network is congested. |
|
| → Pages may not be displayed immediately. |
|
| Wait for a while. |
| • | The proxy setting is incorrect. |
|
| → If the camera cannot be accessed without a proxy |
|
| server, the proxy setting should be set on this |
|
| software. Check [Use a proxy server] and set the |
|
| proxy settings at proxy server settings on the |
|
| preferences page. |
| • | There are more than 4 connections to the same |
|
| camera using this software. |
|
| → There is a limit to the number of connections to the |
|
| same camera using this software (including BB- |
|
| HNP11). If you select [Audio and images are sent |
|
| using one connection] on the basic settings page, do |
|
| not make more than 4 connections to the same |
|
| camera. If you are making more than 4 connections, |
|
| select [Images and audio are connected |
|
| separately]. |
|
| |
"Register the license key." | • The license registration is not performed. | |
is displayed on the multi- |
| → Perform the license registration entering registration |
monitoring page. |
| code and license key at [Help]→[License |
|
| Registration] on the menu bar. |
|
|
|
134
