•Head strike — if the printheads strike the media, press the Purge button on the Front Page screen of the control panel, to expel any ink and other debris introduced into the ink jets by the head strike. Then check how the media is tracking from the supply spool. The sides of the media should be parallel to the sides of the printer, with no wrin- kling or buckling. If necessary, reload the media. See “Load and Print on Roll-Fed Media” on page 2-15for instructions. Also check the Media Wizard to see whether the correct media is selected (see “Configure Media” on page 2-6).

B-4

Troubleshooting Checklist