Troubleshooting Checklist

Before you troubleshoot your printer, make sure that it is properly installed as described in Chapter 1, Getting Started.

Follow the steps in this checklist to isolate and resolve printing problems.

1.Does the printer’s power come ON?

YES: Go to question 2.

NO: The following could be the problem:

•The power cable may not be plugged into an electrical outlet.

•If the printer is plugged into a surge protector, the surge protector may not be connected to power, or it may be switched off.

2.Did the start-up sequence of the control panel end by dis- playing the Front Page screen similar to the one shown in “Front Page” on page 3-3?

YES: Go to question 3.

NO: The following could be the problem:

•There may be a hardware problem with the printer’s internal components. Follow the diagnostic routine on the control panel to determine the problem. Call technical services as directed by the control panel.

3.Can you send a file from the RIP to the printer?

YES: Go to question 4.

NO: The following could be the problem:

•The VideoNet cable may not be securely connected between the RIP computer and the printer. Refer to the server’s documentation for more information.

•The VideoNet cable may be connected to the wrong port on the computer. Be sure that it is connected to the Vide- oNet adapter and not another networking adapter.

4.Can you send (print or download) a document from a client computer to the server?

YES: Go to question 5.

NO: The following could be the problem:

B-2

Troubleshooting Checklist