Panasonic CF-W4 Series manual Dealing with Problems Summary, ‹Problems with Passwords and Messages

Dealing with Problems (Summary)

‹Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode

The computer does not power off (Windows does not shut down)

zIf a peripheral is connected, disconnect it, and then shut down.

If it is possible to shut down when the peripheral is disconnected, then there may be a problem with the peripheral. Consult the peripheral manufacturer.

zAlso check the items in "No response". (Î page 48)

zIf it is no longer possible to shut down Windows after installing application software, click [start] - [Control Panel] - [Add or Remove Programs], and remove the installed application.

If it is possible to shut down when the application is removed, then consult the application software manufacturer.

zCheck a disk error using the following procedure:

AClick [start] - [My Computer], right-click [Local Disk(C:)] and click [Properties].

BClick [Tools] - [Check Now].

CIn [Check disk options], add the checkmark for [Automatically fix file system errors] and [Scan for and attempt recovery of bad sec- tors], and click [Start].

The time taken to check the disk depends on the settings in

[Check disk options].

If the disk check does not solve the problem, perform the reinstalla- tion procedure and return the hard disk to its condition at the time of purchase. (Î page 50)

Troubleshooting

‹Problems with Passwords and Messages

Even after entering the password,	z The computer may be in “ten-key” mode.
[Type your password] is displayed	If	lights up, press the			key to disable the ten-key mode, and then
			NumLk
again	input (Î page 15).
	z The computer may be in Caps Lock mode.
	If	lights up, press the				key to disable the Caps Lock mode,
				Caps Lock
	and then input (Î page 15).
[Enter Password] is displayed	z Input your Supervisor Password or User Password. If you have forgotten it,
	contact your technical support office.
When resuming from the standby or	z Even when a password has been set in the [Security] menu of the Setup
hibernation mode, [Enter Password]	Utility, and [Password on boot] is set to [Enable], [Enter Password] does not
does not appear	appear when the computer resumes from the standby or hibernation mode.
	Set the Windows password with the following procedure, and make input of
	the Windows password required.
		A Click the account to change in [start] - [Control Panel] - [User
		Accounts] and set the password.
		B Add the checkmark for [Prompt for password when computer
		resumes from standby] in [Control Panel] - [Performance and
		Maintenance] - [Power Options] - [Advanced].
When the administrator password is	z Check whether you have created a password reset disk.
forgotten	•	If you have:
		A message is displayed when you fail to correctly enter the password.
		Follow the message's instructions and set the password again.
	•	If you have not:
		Perform the reinstallation procedure and return the hard disk to its condi-
		tion at the time of purchase, then set up Windows and reset the pass-
		word.
Windows does not start up and num-	z This is a system startup error. Refer to "List of Error Codes" (Î page 43)
bers or messages appear	z If “Remove disks or other media. Press any key to restart” is displayed:
	Î page 45

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