Troubleshooting guide
Before requesting service, please perform the following steps.
Do you have the latest firmware installed?
Firmware updates may be released to correct operating irregularities that are discovered with certain movies. (> 5)
4
Make the following checks and visit our website for more information.
4 Even so, you still have trouble,
Visit our website to find a service center.
You can find a service center near you easily on our website.
Other support information: “Customer Services Directory” (> 35)
The following do not indicate malfunction.
≥Sound from the AC adaptor during recharging.
≥The battery pack warming up when recharging or during use.
≥The surface and area around the unit becoming warm when used for long periods.
Move the unit after waiting for 3 minutes after unplugging the AC adaptor when it needs to be moved or maintained.
≥Operating noises when the unit is turned on.
Safety devices may be operating when the unit does not respond to operations.
1Press [POWER Í/I] on the unit to turn it off.
If the unit is not turned off, hold down for approximately 3 seconds to force the power off.
2Press [POWER Í/I] on the unit to turn it on.
If operation is still not possible after performing the above operations, consult the dealer where the unit was purchased.
Power
No power.
¾Check connections to the AC adaptor or battery pack. (> 10)
¾The unit has protection circuitry that is activated if it becomes too hot or too cold. The unit will not work if this occurs. Use the unit between 5 oC (41 oF) and 35 oC (95 oF).
¾Hold down [POWER Í/I] for some time.
¾The unit may not come on immediately after it is turned off. Once the “BYE” display disappears, press [POWER Í/I] and turn the unit on.
¾The unit can be turned on only when the unit’s screen is open. (> 10)
Unit turns off automatically.
¾The unit turns off after it has been stopped for about
15 minutes (about 5 minutes when the unit is powered by the battery pack) to conserve power (only when “Auto Power Off” in the Setup menu is set to “On”). (> 25) Turn the unit on again.
¾Press [OFF TIMER] and the unit will be turned off automatically. (> 12)
¾Safety devices may be operating.Press [POWER Í/I] and turn the unit on.
¾If the screen is closed when the unit is turned on, the display on the screen will disappear and the unit will be automatically turned off. (> 10)
Cannot charge or the [CHARGE] indicator fails to light.
¾The charging time increases when the temperature is too hot or too cold, and charging may not be possible under some circumstances.
¾Check connections to the AC adaptor or battery pack. (> 10)
Play time dramatically reduced after recharging.
¾The battery pack has reached the end of its service life (It can be recharged about 300 times).
To reset this unit
To return all settings other than some settings to the factory preset.
¾Select “Yes” in “Restore Default Settings” in the Setup menu. This returns all values in the Setup menu and the
(> 25)
To return all settings to the factory preset
¾Only when connecting the AC adaptor, reset the unit as follows:
1 Press [POWER Í/I] on the unit to turn off the unit.
2 Press and hold [POWER Í/I] and [ 
RETURN] on the unit at the same time for more than 5 seconds.
3 The power will turn on and then turn off.
Reference
VQT2H71
29
