Copy troubleshooting, Scan feature does not work | HP C4380, C4390

Troubleshooting

Chapter 13

See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language.

The scan feature does not work

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer through a USB cable.

Solution: Check the cables that connect the HP All-in-One to your computer.

Cause: The software that came with the HP All-in-One is not installed or is not running.

Solution: Restart your computer. If that does not help, install or reinstall the software that came with the HP All-in-One.

Copy troubleshooting

Use this section to solve these copy problems:

•Nothing happens when I try to copy

•Parts of the original do not appear or are cut off

•Resize to Fit is not working as expected

•The image is cropped when I make a borderless copy

•The printout is blank

•A borderless copy has white space around the edges

Nothing happens when I try to copy

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The original is placed incorrectly on the glass.

134 Troubleshooting

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HP C4380, C4390, C4385 manual Copy troubleshooting, Scan feature does not work, Nothing happens when I try to copy

Contents

HP Photosmart C4380 All-in-One series Contents Print from your computer Use the photo featuresUse the scan features Use the copy features Maintain the HP All-in-One Troubleshooting Technical information HP warranty and support HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Use the HP Photosmart Software One overview Find more information Setup Guide Find more information How do I? How do Supported connection types Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Computer connection information To enable printer sharing on a Windows computer Connect to a networkUse printer sharing What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setup Related topics Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One Create a network profile for a Windows XP computer What you need for an ad hoc network Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelPrint network settings Turn the wireless radio on and off To print the network configurationRestore network defaults To restore network defaults General network settings Network configuration page definitions Wireless 802.11 network settings Finish setup Finish setup HEX Network glossary WEP Finish setup Load originals and load paper Load originalsTo load an original on the scanner glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo Paper Recommended papers for printing only HP CD/DVD Tattoos Additional papers to avoid when copyingPapers to avoid HP Premium Presentation Paper Load paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cards Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP Inkjet labelsHP CD/DVD Tattoo labels Avoid paper jams Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tonePreview your print job Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcut Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labels To print on both sides Print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-One Click Printers To stop a print job from the computer Windows Vista users Photos Use the photo features Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements Print photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos Edit photos using your computer Save photos to your computerShare photos with friends and relatives To share photos Scan an image or document Use the scan features Edit a scanned image Edit a scanned documentTo scan to a computer To stop scanning Stop scanning Scan Make multiple copies of the same original Use the copy featuresChange the copy settings for the current job Make a copy To change the copy quality Perform special copy jobsChange copy speed or quality Press Start Copy Black or Start Copy Color Press Start Copy Color Make a borderless copy of a photoResize an original to fit onto letter or A4 paper To make a borderless copy of a photo from the control panel Stop copying To resize a document from the control panelTo stop copying Maintain the HP All-in-One Clean the HP All-in-OneClean the exterior Clean the glass Print a self-test report Clean the lid backingTo clean the glass To clean the lid backing To print a self-test report Work with print cartridges Check the estimated ink levels Handle the print cartridges Choose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Maintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridges To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP All-in-One will not turn on Solution Software installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt To retry the usb connection Received a message that an unknown error has occurred Uninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart Software Wireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network on Invalid WEP key during wireless setup Cannot connect to network during setup Printer Not Found screen appears during installation Invalid passphrase during wireless setup Ink is bleeding or smearing Print quality troubleshooting Text edges are jagged Ink is not filling the text or graphics completely Colors run into each other on the printout Printout has a horizontal band of distortion near the bottom Printouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewedPaper is not picked up from the input tray HP All-in-One is not responding Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected results Clear paper jams on Click Settings To check the printer driver statusHP All-in-One prints meaningless characters Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong order Text or graphics are cut off at the edge To check your margin settings Solution To check your margin settings To preview the print layoutBlank page came out while printing Troubleshoot print cartridges on Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking On light blinks when I insert my memory card Photos on the memory card do not transfer to my computer Other users on the network can access my memory card Memory card is not availableFile name appears as meaningless text Scan troubleshooting Scan haltsScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly cropped Scanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Copy troubleshooting Scan feature does not workNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Carriage jam ErrorsDevice messages Carriage blocked Mechanism error Carriage stallFirmware revision mismatch File messages Memory is fullScanner failure File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not found File corrupted General user messagesInvalid file name Supported file types for the HP All-in-One Memory card error Cannot cropDisconnected Card is inserted incorrectly Card access errorOut of disk space Use only one card at a time Paper messages Card is not fully insertedCard is damaged Ink is drying Paper orientation errorPaper upside down Cannot load paper from input tray Paper jam, misfeed or blocked carriage Paper mismatchWrong paper width Power and connection messages HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdown Print cartridge messages Ink lowNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not compatible Print cartridge is not intended for use in this deviceWrong pen in slot For more information, see Troubleshooting Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information Specifications Recycling program Material safety data sheetsPaper use Plastics Regulatory notices FCC statement Regulatory model identification number Wireless Exposure to radio frequency radiation Regulatory wireless statements Wireless Notice to users in Canada Wireless Notice to users in Brazil European Union Regulatory Notice Wireless Notice to users in Taiwan Declaration of conformity European Economic Area Index Symbols/Numerics 174 175 176 177 178