File messages, Memory is full, Scanner failure | HP C4390, C4380

For more information, see:

“Clear paper jams ” on page 94

Cause: The print carriage is blocked.

Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.

Follow the prompts on the display to continue.

Memory is full

Cause: The document you are copying has exceeded the memory of the HP All-in- One.

Solution: Try making fewer copies at a time.

Scanner failure

Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.

Solution: Turn off the HP All-in-One and then turn it on again. Restart your computer and then try to scan again.

If the problem persists, try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Troubleshooting

File messages

The following is a list of file-related error messages:

•Error reading or writing the file

•Unreadable files. NN files could not be read

•Photos not found

•File not found

•File format not supported

•Invalid file name

Errors 141

Image 142

HP C4390, C4380, C4385 manual File messages, Memory is full, Scanner failure

Contents

HP Photosmart C4380 All-in-One series Contents Use the copy features Use the photo featuresUse the scan features Print from your computer Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do Computer connection information Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Supported connection types Connect to a network To enable printer sharing on a Windows computerUse printer sharing Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network To connect the HP All-in-One Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network Related topics What you need for an ad hoc network Create a network profile for a Windows XP computer Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings To restore network defaults To print the network configurationRestore network defaults Turn the wireless radio on and off Network configuration page definitions General network settings Wireless 802.11 network settings Finish setup Finish setup Network glossary HEX WEP Finish setup Load originals Load originals and load paperTo load an original on the scanner glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo Paper Recommended papers for printing only HP Premium Presentation Paper Additional papers to avoid when copyingPapers to avoid HP CD/DVD Tattoos Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load index cards in the input tray Load envelopesTo load envelopes HP Inkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jams Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check box To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Use the photo features Photos Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Save photos to your computer Edit photos using your computerShare photos with friends and relatives To share photos Use the scan features Scan an image or document Edit a scanned document Edit a scanned imageTo scan to a computer Stop scanning To stop scanning Scan Make a copy Use the copy featuresChange the copy settings for the current job Make multiple copies of the same original Press Start Copy Black or Start Copy Color Perform special copy jobsChange copy speed or quality To change the copy quality To make a borderless copy of a photo from the control panel Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Press Start Copy Color To resize a document from the control panel Stop copyingTo stop copying Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-One To clean the lid backing Clean the lid backingTo clean the glass Print a self-test report Work with print cartridges To print a self-test report Handle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Maintain the HP All-in-One To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the print cartridge contacts To clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothing Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file Solution HP All-in-One will not turn on Software installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the usb connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Wireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup Printer Not Found screen appears during installation Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying on Printouts seem blurry or fuzzy Printouts are slanted or skewed Printouts have vertical streaksPaper is not picked up from the input tray Borderless printing produces unexpected results Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Clear paper jams on To check the printer driver status Click SettingsHP All-in-One prints meaningless characters Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge To preview the print layout Solution To check your margin settingsBlank page came out while printing Troubleshoot print cartridges on My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card On light blinks when I insert my memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer Memory card is not available Other users on the network can access my memory cardFile name appears as meaningless text Scan halts Scan troubleshootingScan fails Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work Copy troubleshootingNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Carriage blocked ErrorsDevice messages Carriage jam Carriage stall Mechanism errorFirmware revision mismatch Memory is full File messagesScanner failure Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not found Supported file types for the HP All-in-One General user messagesInvalid file name File corrupted Cannot crop Memory card errorDisconnected Use only one card at a time Card access errorOut of disk space Card is inserted incorrectly Card is not fully inserted Paper messagesCard is damaged Cannot load paper from input tray Paper orientation errorPaper upside down Ink is drying Paper mismatch Paper jam, misfeed or blocked carriageWrong paper width HP All-in-One not found Power and connection messagesCommunication test failed Improper shutdown Two-way communication lost Ink low Print cartridge messagesNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot For more information, see Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory wireless statements Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada Wireless Notice to users in Taiwan European Union Regulatory Notice Declaration of conformity European Economic Area Symbols/Numerics Index 174 175 176 177 178