Troubleshooting | HP C4385, C4380, C4390 instruction

Troubleshooting

Chapter 13

7.Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.

8.Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

100 Troubleshooting

Image 101

HP C4385, C4380, C4390 manual Troubleshooting

Contents

HP Photosmart C4380 All-in-One series Contents Use the scan features Use the photo featuresUse the copy features Print from your computer Maintain the HP All-in-One Troubleshooting Technical information HP warranty and support HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Use the HP Photosmart Software One overview Find more information Setup Guide Find more information How do I? How do Connect using integrated wireless Wlan Finish setting up the HP All-in- OneComputer connection information Supported connection types Use printer sharing To enable printer sharing on a Windows computerConnect to a network What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network Wireless ad hoc network setupTo connect the HP All-in-One Related topics Create a network profile for a Windows XP computer What you need for an ad hoc network Create a network profile for other operating systems Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Connect to additional computers on a network Print network settings Manage your network settingsChange basic network settings from the control panel Restore network defaults To print the network configurationTo restore network defaults Turn the wireless radio on and off General network settings Network configuration page definitions Wireless 802.11 network settings Finish setup Finish setup HEX Network glossary WEP Finish setup To load an original on the scanner glass Load originals and load paperLoad originals Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingHP Premium Presentation Paper HP CD/DVD Tattoos To load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cards To load envelopes Load envelopesTo load index cards in the input tray HP CD/DVD Tattoo labels Load other types of paperHP Inkjet labels Avoid paper jams To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check box Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper To print in Maximum dpi mode Print using Maximum dpiPrint custom CD/DVD labels To print a CD/DVD tattoo To print on both sides Print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a poster To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users Click Printers To stop a print job from the computer Windows Vista users Photos Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements To print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Share photos with friends and relatives Edit photos using your computerSave photos to your computer To share photos Scan an image or document Use the scan features To scan to a computer Edit a scanned imageEdit a scanned document To stop scanning Stop scanning Scan Change the copy settings for the current job Use the copy featuresMake a copy Make multiple copies of the same original Change copy speed or quality Perform special copy jobsPress Start Copy Black or Start Copy Color To change the copy quality Resize an original to fit onto letter or A4 paper Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel Press Start Copy Color To stop copying Stop copyingTo resize a document from the control panel Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-One To clean the glass Clean the lid backingTo clean the lid backing Print a self-test report To print a self-test report Work with print cartridges Check the estimated ink levels Handle the print cartridges To check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Maintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridges To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on Solution Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears To retry the usb connection Received a message that an unknown error has occurred Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Missing HP Photosmart Software To install the HP Photosmart Software Wireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network on Invalid WEP key during wireless setup Cannot connect to network during setup Printer Not Found screen appears during installation Invalid passphrase during wireless setup Ink is bleeding or smearing Print quality troubleshooting Text edges are jagged Ink is not filling the text or graphics completely Colors run into each other on the printout Printout has a horizontal band of distortion near the bottom Printouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Paper is not picked up from the input tray Printouts have vertical streaksPrintouts are slanted or skewed Envelopes print incorrectly Print troubleshootingBorderless printing produces unexpected results HP All-in-One is not responding Clear paper jams on HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong order Text or graphics are cut off at the edge To check your margin settings Blank page came out while printing Solution To check your margin settingsTo preview the print layout Troubleshoot print cartridges on HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking On light blinks when I insert my memory card Photos on the memory card do not transfer to my computer File name appears as meaningless text Other users on the network can access my memory cardMemory card is not available Scan fails Scan troubleshootingScan halts Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Nothing happens when I try to copy Copy troubleshootingScan feature does not work Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Device messages ErrorsCarriage blocked Carriage jam Firmware revision mismatch Mechanism errorCarriage stall Scanner failure File messagesMemory is full Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not found Invalid file name General user messagesSupported file types for the HP All-in-One File corrupted Disconnected Memory card errorCannot crop Out of disk space Card access errorUse only one card at a time Card is inserted incorrectly Card is damaged Paper messagesCard is not fully inserted Paper upside down Paper orientation errorCannot load paper from input tray Ink is drying Wrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Communication test failed Power and connection messagesHP All-in-One not found Two-way communication lost Improper shutdown Need alignment or alignment failed Print cartridge messagesInk low Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device For more information, see Troubleshooting Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information Specifications Paper use Material safety data sheetsPlastics Recycling program Regulatory notices FCC statement Regulatory model identification number Wireless Exposure to radio frequency radiation Regulatory wireless statements Wireless Notice to users in Canada Wireless Notice to users in Brazil European Union Regulatory Notice Wireless Notice to users in Taiwan Declaration of conformity European Economic Area Index Symbols/Numerics 174 175 176 177 178