Wireless setup troubleshooting | HP C4390, C4380, C4385 guide

Chapter 13

Troubleshooting

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All- in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the device display for specific error messages.

This section contains the following topics:

•During wireless network setup you do not see the SSID (network name) displayed

•Weak signal

•Cannot connect to network during setup

•Invalid WEP key during wireless setup

•Invalid passphrase during wireless setup

•The Printer Not Found screen appears during installation

During wireless network setup you do not see the SSID (network name) displayed

Cause: Your wireless router is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off.

108 Troubleshooting

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HP C4390, C4380, C4385 manual Wireless setup troubleshooting

Contents

HP Photosmart C4380 All-in-One series Contents Use the scan features Use the photo featuresUse the copy features Print from your computer Maintain the HP All-in-One Troubleshooting Technical information HP warranty and support HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Use the HP Photosmart Software One overview Find more information Setup Guide Find more information How do I? How do Connect using integrated wireless Wlan Finish setting up the HP All-in- OneComputer connection information Supported connection types Connect to a network To enable printer sharing on a Windows computerUse printer sharing What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network Wireless ad hoc network setupTo connect the HP All-in-One Related topics Create a network profile for a Windows XP computer What you need for an ad hoc network Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings Restore network defaults To print the network configurationTo restore network defaults Turn the wireless radio on and off General network settings Network configuration page definitions Wireless 802.11 network settings Finish setup Finish setup HEX Network glossary WEP Finish setup Load originals Load originals and load paperTo load an original on the scanner glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingHP Premium Presentation Paper HP CD/DVD Tattoos Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cards To load index cards in the input tray Load envelopesTo load envelopes HP Inkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jams Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check box Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image To print in Maximum dpi mode Print using Maximum dpiPrint custom CD/DVD labels To print a CD/DVD tattoo To print on both sides Print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a poster To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users Click Printers To stop a print job from the computer Windows Vista users Photos Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Save photos to your computer Edit photos using your computerShare photos with friends and relatives To share photos Scan an image or document Use the scan features Edit a scanned document Edit a scanned imageTo scan to a computer To stop scanning Stop scanning Scan Change the copy settings for the current job Use the copy featuresMake a copy Make multiple copies of the same original Change copy speed or quality Perform special copy jobsPress Start Copy Black or Start Copy Color To change the copy quality Resize an original to fit onto letter or A4 paper Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel Press Start Copy Color To resize a document from the control panel Stop copyingTo stop copying Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-One To clean the glass Clean the lid backingTo clean the lid backing Print a self-test report To print a self-test report Work with print cartridges Check the estimated ink levels Handle the print cartridges To check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Maintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridges To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP All-in-One will not turn on Solution Software installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the usb connection Received a message that an unknown error has occurred To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart Software Wireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network on Invalid WEP key during wireless setup Cannot connect to network during setup Printer Not Found screen appears during installation Invalid passphrase during wireless setup Ink is bleeding or smearing Print quality troubleshooting Text edges are jagged Ink is not filling the text or graphics completely Colors run into each other on the printout Printout has a horizontal band of distortion near the bottom Printouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts are slanted or skewed Printouts have vertical streaksPaper is not picked up from the input tray Envelopes print incorrectly Print troubleshootingBorderless printing produces unexpected results HP All-in-One is not responding Clear paper jams on To check the printer driver status Click SettingsHP All-in-One prints meaningless characters Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong order Text or graphics are cut off at the edge To check your margin settings To preview the print layout Solution To check your margin settingsBlank page came out while printing Troubleshoot print cartridges on My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking On light blinks when I insert my memory card Photos on the memory card do not transfer to my computer Memory card is not available Other users on the network can access my memory cardFile name appears as meaningless text Scan halts Scan troubleshootingScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work Copy troubleshootingNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Device messages ErrorsCarriage blocked Carriage jam Carriage stall Mechanism errorFirmware revision mismatch Memory is full File messagesScanner failure Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not found Invalid file name General user messagesSupported file types for the HP All-in-One File corrupted Cannot crop Memory card errorDisconnected Out of disk space Card access errorUse only one card at a time Card is inserted incorrectly Card is not fully inserted Paper messagesCard is damaged Paper upside down Paper orientation errorCannot load paper from input tray Ink is drying Paper mismatch Paper jam, misfeed or blocked carriageWrong paper width HP All-in-One not found Power and connection messagesCommunication test failed Two-way communication lost Improper shutdown Ink low Print cartridge messagesNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot For more information, see Troubleshooting Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information Specifications Paper use Material safety data sheetsPlastics Recycling program Regulatory notices FCC statement Regulatory model identification number Wireless Exposure to radio frequency radiation Regulatory wireless statements Wireless Notice to users in Canada Wireless Notice to users in Brazil European Union Regulatory Notice Wireless Notice to users in Taiwan Declaration of conformity European Economic Area Index Symbols/Numerics 174 175 176 177 178