HP C4390, C4380, C4385 manual Clear paper jams on

Chapter 13

Troubleshooting

Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages.

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 94

Cause: The HP All-in-One is out of paper.

Solution: Load paper in the input tray.

For more information, see:

“Load full-size paper” on page 35

Cause: The print carriage has stalled.

Solution: Turn the HP All-in-One off and open the print cartridge door. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

120 Troubleshooting