For more information, see | HP C4385, C4380, C4390 specs

For more information, see:

•“Replace the print cartridges” on page 79

•“Troubleshoot print cartridges ” on page 95

Troubleshooting

Errors 157

Image 158

HP C4385, C4380, C4390 manual For more information, see

Contents

HP Photosmart C4380 All-in-One series Contents Use the copy features Use the photo featuresUse the scan features Print from your computer Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do Computer connection information Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Supported connection types Use printer sharing To enable printer sharing on a Windows computerConnect to a network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network To connect the HP All-in-One Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network Related topics What you need for an ad hoc network Create a network profile for a Windows XP computer Create a network profile for other operating systems Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Connect to additional computers on a network Print network settings Manage your network settingsChange basic network settings from the control panel To restore network defaults To print the network configurationRestore network defaults Turn the wireless radio on and off Network configuration page definitions General network settings Wireless 802.11 network settings Finish setup Finish setup Network glossary HEX WEP Finish setup To load an original on the scanner glass Load originals and load paperLoad originals HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo Paper Recommended papers for printing only HP Premium Presentation Paper Additional papers to avoid when copyingPapers to avoid HP CD/DVD Tattoos To load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray HP CD/DVD Tattoo labels Load other types of paperHP Inkjet labels Avoid paper jams To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check box To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Use the photo features Photos To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo To print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Share photos with friends and relatives Edit photos using your computerSave photos to your computer To share photos Use the scan features Scan an image or document To scan to a computer Edit a scanned imageEdit a scanned document Stop scanning To stop scanning Scan Make a copy Use the copy featuresChange the copy settings for the current job Make multiple copies of the same original Press Start Copy Black or Start Copy Color Perform special copy jobsChange copy speed or quality To change the copy quality To make a borderless copy of a photo from the control panel Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Press Start Copy Color To stop copying Stop copyingTo resize a document from the control panel Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-One To clean the lid backing Clean the lid backingTo clean the glass Print a self-test report Work with print cartridges To print a self-test report Handle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Maintain the HP All-in-One To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the print cartridge contacts To clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothing Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP All-in-One will not turn on Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred To retry the usb connection Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To install the HP Photosmart Software Missing HP Photosmart Software Wireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup Printer Not Found screen appears during installation Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying on Printouts seem blurry or fuzzy Paper is not picked up from the input tray Printouts have vertical streaksPrintouts are slanted or skewed Borderless printing produces unexpected results Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Clear paper jams on HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge Blank page came out while printing Solution To check your margin settingsTo preview the print layout Troubleshoot print cartridges on HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera On light blinks when I insert my memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer File name appears as meaningless text Other users on the network can access my memory cardMemory card is not available Scan fails Scan troubleshootingScan halts Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layout Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Nothing happens when I try to copy Copy troubleshootingScan feature does not work Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Carriage blocked ErrorsDevice messages Carriage jam Firmware revision mismatch Mechanism errorCarriage stall Scanner failure File messagesMemory is full Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not found Supported file types for the HP All-in-One General user messagesInvalid file name File corrupted Disconnected Memory card errorCannot crop Use only one card at a time Card access errorOut of disk space Card is inserted incorrectly Card is damaged Paper messagesCard is not fully inserted Cannot load paper from input tray Paper orientation errorPaper upside down Ink is drying Wrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Communication test failed Power and connection messagesHP All-in-One not found Improper shutdown Two-way communication lost Need alignment or alignment failed Print cartridge messagesInk low Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device For more information, see Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory wireless statements Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada Wireless Notice to users in Taiwan European Union Regulatory Notice Declaration of conformity European Economic Area Symbols/Numerics Index 174 175 176 177 178