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HP C4380, C4390, C4385 manual Missing HP Photosmart Software, To install the HP Photosmart Software

Models: C4390 C4385 C4380

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4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.Disconnect the HP All-in-One from your computer.

3.Select Uninstall and follow the onscreen directions.

4.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

5.Start the Setup program for the HP All-in-One again.

6.Select Install.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Missing HP Photosmart Software

Cause: The HP Photosmart Software is not installed.

Solution: Install the HP Photosmart Software that came with the HP All-in-One. If it is installed, restart your computer.

Troubleshooting

To install the HP Photosmart Software

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Cause: The HP All-in-One is turned off.

Solution: Turn the HP All-in-One on.

Cause: The computer is turned off.

Software installation troubleshooting

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HP C4380, C4390, C4385 manual Missing HP Photosmart Software, To install the HP Photosmart Software

Contents

HP Photosmart C4380 All-in-One series Contents Use the photo features Use the scan featuresUse the copy features Print from your computerTroubleshooting Maintain the HP All-in-OneHP warranty and support Technical informationHP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewUse the HP Photosmart Software One overview Setup Guide Find more informationFind more information How do I? How do Finish setting up the HP All-in- One Connect using integrated wireless WlanComputer connection information Supported connection typesTo enable printer sharing on a Windows computer Connect to a networkUse printer sharing Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 networkWireless ad hoc network setup Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One Related topicsWhat you need for an ad hoc network Create a network profile for a Windows XP computerCommunication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelPrint network settings To print the network configuration Restore network defaultsTo restore network defaults Turn the wireless radio on and offNetwork configuration page definitions General network settingsWireless 802.11 network settings Finish setup Finish setup Network glossary HEXWEP Finish setup Load originals and load paper Load originalsTo load an original on the scanner glass Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Additional papers to avoid when copying Papers to avoidHP Premium Presentation Paper HP CD/DVD TattoosLoad paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayLoad envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP Inkjet labelsHP CD/DVD Tattoo labels Avoid paper jams Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check boxCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image Print using Maximum dpi To print in Maximum dpi modePrint custom CD/DVD labels To print a CD/DVD tattooPrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job To print a WebTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersTo stop a print job from the computer Windows Vista users Click PrintersUse the photo features PhotosPrint photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photoPrint photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos Edit photos using your computer Save photos to your computerShare photos with friends and relatives To share photos Use the scan features Scan an image or documentEdit a scanned image Edit a scanned documentTo scan to a computer Stop scanning To stop scanningScan Use the copy features Change the copy settings for the current jobMake a copy Make multiple copies of the same originalPerform special copy jobs Change copy speed or qualityPress Start Copy Black or Start Copy Color To change the copy qualityMake a borderless copy of a photo Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy ColorStop copying To resize a document from the control panelTo stop copying Clean the HP All-in-One Clean the exteriorClean the glass Maintain the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Print a self-test reportWork with print cartridges To print a self-test reportHandle the print cartridges Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorMaintain the HP All-in-One To align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contactsClean the area around the ink nozzles To clean the print cartridge contactsTo clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothingShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file Solution HP All-in-One will not turn onSoftware installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the usb connectionUninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart SoftwareWireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signalCannot connect to network during setup Invalid WEP key during wireless setupInvalid passphrase during wireless setup Printer Not Found screen appears during installationPrint quality troubleshooting Ink is bleeding or smearingInk is not filling the text or graphics completely Text edges are jaggedPrintout has a horizontal band of distortion near the bottom Colors run into each other on the printoutPrintouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying onPrintouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewedPaper is not picked up from the input tray Print troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not respondingClear paper jams on Click Settings To check the printer driver statusHP All-in-One prints meaningless characters Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expectedTo check your margin settings Text or graphics are cut off at the edgeSolution To check your margin settings To preview the print layoutBlank page came out while printing Troubleshoot print cartridges on Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card On light blinks when I insert my memory card Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Other users on the network can access my memory card Memory card is not availableFile name appears as meaningless text Scan troubleshooting Scan haltsScan fails Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Copy troubleshooting Scan feature does not workNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper onPrintout is blank Borderless copy has white space around the edgesErrors Device messagesCarriage blocked Carriage jamMechanism error Carriage stallFirmware revision mismatch File messages Memory is fullScanner failure Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not foundGeneral user messages Invalid file nameSupported file types for the HP All-in-One File corruptedMemory card error Cannot cropDisconnected Card access error Out of disk spaceUse only one card at a time Card is inserted incorrectlyPaper messages Card is not fully insertedCard is damaged Paper orientation error Paper upside downCannot load paper from input tray Ink is dryingPaper jam, misfeed or blocked carriage Paper mismatchWrong paper width Power and connection messages HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostPrint cartridge messages Ink lowNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not compatible Print cartridge is not intended for use in this deviceWrong pen in slot For more information, see Troubleshooting HP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical informationMaterial safety data sheets Paper usePlastics Recycling programRegulatory notices Regulatory model identification number FCC statementRegulatory wireless statements Wireless Exposure to radio frequency radiationWireless Notice to users in Brazil Wireless Notice to users in CanadaWireless Notice to users in Taiwan European Union Regulatory NoticeDeclaration of conformity European Economic Area Symbols/Numerics Index174 175 176 177 178