Manuals / HP / Computer Equipment / All in One Printer

HP C4380 To start the installation from a Windows computer, Minimum system checks screen appears

Models: C4390 C4385 C4380

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Page 105

Chapter 13

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

•Missing HP Photosmart Software

Troubleshooting

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run (or click Accessories, and then Run).

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the usb connection is successful. A red X indicates that the usb connection failed.

104 Troubleshooting

Image 105

HP C4380, C4390, C4385 manual To start the installation from a Windows computer, Minimum system checks screen appears

Contents

HP Photosmart C4380 All-in-One series Contents Use the scan features Use the photo featuresUse the copy features Print from your computerMaintain the HP All-in-One TroubleshootingTechnical information HP warranty and supportHP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsUse the HP Photosmart Software One overview Find more information Setup GuideFind more information How do I? How do Connect using integrated wireless Wlan Finish setting up the HP All-in- OneComputer connection information Supported connection typesTo enable printer sharing on a Windows computer Connect to a networkUse printer sharing What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupConnect to an integrated wireless Wlan 802.11 network Wireless ad hoc network setupTo connect the HP All-in-One Related topicsCreate a network profile for a Windows XP computer What you need for an ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelPrint network settings Restore network defaults To print the network configurationTo restore network defaults Turn the wireless radio on and offGeneral network settings Network configuration page definitionsWireless 802.11 network settings Finish setup Finish setup HEX Network glossaryWEP Finish setup Load originals and load paper Load originalsTo load an original on the scanner glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid Additional papers to avoid when copyingHP Premium Presentation Paper HP CD/DVD TattoosLoad paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsLoad envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP Inkjet labelsHP CD/DVD Tattoo labels Avoid paper jams Print from your computer Print from a software applicationTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check boxDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image To print in Maximum dpi mode Print using Maximum dpiPrint custom CD/DVD labels To print a CD/DVD tattooTo print on both sides Print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterTo print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersClick Printers To stop a print job from the computer Windows Vista usersPhotos Use the photo featuresPrint photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsPrint photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos Edit photos using your computer Save photos to your computerShare photos with friends and relatives To share photos Scan an image or document Use the scan featuresEdit a scanned image Edit a scanned documentTo scan to a computer To stop scanning Stop scanningScan Change the copy settings for the current job Use the copy featuresMake a copy Make multiple copies of the same originalChange copy speed or quality Perform special copy jobsPress Start Copy Black or Start Copy Color To change the copy qualityResize an original to fit onto letter or A4 paper Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel Press Start Copy ColorStop copying To resize a document from the control panelTo stop copying Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-OneTo clean the glass Clean the lid backingTo clean the lid backing Print a self-test reportTo print a self-test report Work with print cartridgesCheck the estimated ink levels Handle the print cartridgesTo check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeMaintain the HP All-in-One Align the print cartridges To align newly installed print cartridgesClean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-OneTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP All-in-One will not turn on SolutionSoftware installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt To retry the usb connection Received a message that an unknown error has occurredUninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart SoftwareWireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network onInvalid WEP key during wireless setup Cannot connect to network during setupPrinter Not Found screen appears during installation Invalid passphrase during wireless setupInk is bleeding or smearing Print quality troubleshootingText edges are jagged Ink is not filling the text or graphics completelyColors run into each other on the printout Printout has a horizontal band of distortion near the bottomPrintouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colorsPrintouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewedPaper is not picked up from the input tray Envelopes print incorrectly Print troubleshootingBorderless printing produces unexpected results HP All-in-One is not respondingClear paper jams on Click Settings To check the printer driver statusHP All-in-One prints meaningless characters Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong orderText or graphics are cut off at the edge To check your margin settingsSolution To check your margin settings To preview the print layoutBlank page came out while printing Troubleshoot print cartridges on Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking On light blinks when I insert my memory cardPhotos on the memory card do not transfer to my computer Other users on the network can access my memory card Memory card is not availableFile name appears as meaningless text Scan troubleshooting Scan haltsScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Copy troubleshooting Scan feature does not workNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankDevice messages ErrorsCarriage blocked Carriage jamMechanism error Carriage stallFirmware revision mismatch File messages Memory is fullScanner failure Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not foundInvalid file name General user messagesSupported file types for the HP All-in-One File corruptedMemory card error Cannot cropDisconnected Out of disk space Card access errorUse only one card at a time Card is inserted incorrectlyPaper messages Card is not fully insertedCard is damaged Paper upside down Paper orientation errorCannot load paper from input tray Ink is dryingPaper jam, misfeed or blocked carriage Paper mismatchWrong paper width Power and connection messages HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownPrint cartridge messages Ink lowNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not compatible Print cartridge is not intended for use in this deviceWrong pen in slot For more information, see Troubleshooting Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information SpecificationsPaper use Material safety data sheetsPlastics Recycling programRegulatory notices FCC statement Regulatory model identification numberWireless Exposure to radio frequency radiation Regulatory wireless statementsWireless Notice to users in Canada Wireless Notice to users in BrazilEuropean Union Regulatory Notice Wireless Notice to users in TaiwanDeclaration of conformity European Economic Area Index Symbols/Numerics174 175 176 177 178