HP C4385, C4380, C4390 manual Memory card is not available, File name appears as meaningless text

Troubleshooting

Chapter 13

Memory card is not available

Cause: If this message appears on your display, it means that another user is accessing the memory card over the network. Other users who try to use the same memory card might see a read/write error message. The memory card might not appear, as expected, in a list of shared network drives. In addition, if the HP All-in- One is connected to your computer by a USB cable, the computer might be accessing the memory card, making it inaccessible to the HP All-in-One.

Solution: Wait until the other user has finished using the memory card.

The file name appears as meaningless text

Cause: The HP All-in-One does not support Unicode. This is a limitation of the Common Internet File System (CIFS) server.

The CIFS server is included in all network-connected HP All-in-One devices. It provides network drive letter access to the memory card in the HP All-in-One. This lets you read/write files on the network from the memory card in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information.

Solution: If a file name was created with Unicode by another application, it will display as arbitrary characters.

Other users on the network can access my memory card

Cause: The Common Internet File System (CIFS) server in the HP All-in-One does not support authentication. This is a limitation of the CIFS server.

The CIFS server is included in all network-connected HP All-in-One devices. It provides network drive letter access to the memory card in the HP All-in-One. This lets you read/write files on the network from the memory card in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information.

Solution: Every user on the network can access the memory card.

Error message: Cannot find the file or item. Make sure the path and file name are correct.

Cause: The Common Internet File System (CIFS) server in the HP All-in-One is not operational.

The CIFS server is included in all network-connected HP All-in-One devices. It provides network drive letter access to the memory card in the HP All-in-One. This lets you read/write files on the network from the memory card in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information.

130 Troubleshooting