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HP C4385, C4380, C4390 manual Resize to Fit is not working as expected

Models: C4390 C4385 C4380

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Page 137

Troubleshooting

Chapter 13

Solution: Load the original print side down on the right front corner of the glass as shown below.

Resize to Fit is not working as expected

Cause: You are trying to increase the size of an original that is too small.

Solution: Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

Cause: The original is placed incorrectly on the glass.

136 Troubleshooting

Image 137

HP C4385, C4380, C4390 manual Resize to Fit is not working as expected

Contents

HP Photosmart C4380 All-in-One series Contents Use the scan features Use the photo featuresUse the copy features Print from your computerMaintain the HP All-in-One TroubleshootingTechnical information HP warranty and supportHP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsUse the HP Photosmart Software One overview Find more information Setup GuideFind more information How do I? How do Connect using integrated wireless Wlan Finish setting up the HP All-in- OneComputer connection information Supported connection typesUse printer sharing To enable printer sharing on a Windows computerConnect to a network What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setupConnect to an integrated wireless Wlan 802.11 network Wireless ad hoc network setupTo connect the HP All-in-One Related topicsCreate a network profile for a Windows XP computer What you need for an ad hoc networkCreate a network profile for other operating systems Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Connect to additional computers on a network Print network settings Manage your network settingsChange basic network settings from the control panel Restore network defaults To print the network configurationTo restore network defaults Turn the wireless radio on and offGeneral network settings Network configuration page definitionsWireless 802.11 network settings Finish setup Finish setup HEX Network glossaryWEP Finish setup To load an original on the scanner glass Load originals and load paperLoad originals Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid Additional papers to avoid when copyingHP Premium Presentation Paper HP CD/DVD TattoosTo load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsTo load envelopes Load envelopesTo load index cards in the input tray HP CD/DVD Tattoo labels Load other types of paperHP Inkjet labels Avoid paper jams To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check boxDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper To print in Maximum dpi mode Print using Maximum dpiPrint custom CD/DVD labels To print a CD/DVD tattooTo print on both sides Print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterTo print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersClick Printers To stop a print job from the computer Windows Vista usersPhotos Use the photo featuresTo print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsTo print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Share photos with friends and relatives Edit photos using your computerSave photos to your computer To share photos Scan an image or document Use the scan featuresTo scan to a computer Edit a scanned imageEdit a scanned document To stop scanning Stop scanningScan Change the copy settings for the current job Use the copy featuresMake a copy Make multiple copies of the same originalChange copy speed or quality Perform special copy jobsPress Start Copy Black or Start Copy Color To change the copy qualityResize an original to fit onto letter or A4 paper Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel Press Start Copy ColorTo stop copying Stop copyingTo resize a document from the control panel Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-OneTo clean the glass Clean the lid backingTo clean the lid backing Print a self-test reportTo print a self-test report Work with print cartridgesCheck the estimated ink levels Handle the print cartridgesTo check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeMaintain the HP All-in-One Align the print cartridges To align newly installed print cartridgesClean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-OneTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on SolutionSoftware installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears To retry the usb connection Received a message that an unknown error has occurredRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Missing HP Photosmart Software To install the HP Photosmart SoftwareWireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network onInvalid WEP key during wireless setup Cannot connect to network during setupPrinter Not Found screen appears during installation Invalid passphrase during wireless setupInk is bleeding or smearing Print quality troubleshootingText edges are jagged Ink is not filling the text or graphics completelyColors run into each other on the printout Printout has a horizontal band of distortion near the bottomPrintouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colorsPrintouts seem blurry or fuzzy Paper is not picked up from the input tray Printouts have vertical streaksPrintouts are slanted or skewed Envelopes print incorrectly Print troubleshootingBorderless printing produces unexpected results HP All-in-One is not respondingClear paper jams on HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong orderText or graphics are cut off at the edge To check your margin settingsBlank page came out while printing Solution To check your margin settingsTo preview the print layout Troubleshoot print cartridges on HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking On light blinks when I insert my memory cardPhotos on the memory card do not transfer to my computer File name appears as meaningless text Other users on the network can access my memory cardMemory card is not available Scan fails Scan troubleshootingScan halts Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Nothing happens when I try to copy Copy troubleshootingScan feature does not work Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankDevice messages ErrorsCarriage blocked Carriage jamFirmware revision mismatch Mechanism errorCarriage stall Scanner failure File messagesMemory is full Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not foundInvalid file name General user messagesSupported file types for the HP All-in-One File corruptedDisconnected Memory card errorCannot crop Out of disk space Card access errorUse only one card at a time Card is inserted incorrectlyCard is damaged Paper messagesCard is not fully inserted Paper upside down Paper orientation errorCannot load paper from input tray Ink is dryingWrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Communication test failed Power and connection messagesHP All-in-One not found Two-way communication lost Improper shutdownNeed alignment or alignment failed Print cartridge messagesInk low Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device For more information, see Troubleshooting Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information SpecificationsPaper use Material safety data sheetsPlastics Recycling programRegulatory notices FCC statement Regulatory model identification numberWireless Exposure to radio frequency radiation Regulatory wireless statementsWireless Notice to users in Canada Wireless Notice to users in BrazilEuropean Union Regulatory Notice Wireless Notice to users in TaiwanDeclaration of conformity European Economic Area Index Symbols/Numerics174 175 176 177 178