Maintain the HP All-in-One, Troubleshooting | HP C4390, C4380, C4385

Contents
Change the copy settings for the current job	71
Make multiple copies of the same original	71
Change copy speed or quality	72
Perform special copy jobs	72
Make a borderless copy of a photo	73
Resize an original to fit onto letter or A4 paper	73
Stop copying	74
11 Maintain the HP All-in-One
Clean the HP All-in-One	75
Clean the exterior	75
Clean the glass	75
Clean the lid backing	76
Print a self-test report	76
Work with print cartridges	77
Handle the print cartridges	78
Check the estimated ink levels	78
Replace the print cartridges	79
Use a photo print cartridge	82
Use the print cartridge protector	82
Align the print cartridges	84
Clean the print cartridges	85
Clean the print cartridge contacts	85
Clean the area around the ink nozzles	86
Remove ink from your skin and clothing	88
Turn off the HP All-in-One	88
12 Shop for ink supplies	89
13 Troubleshooting
Troubleshooting tips	91
Communication problems over a USB connection	91
Information on print cartridges	92
Information on paper	93
Clear paper jams	94
Troubleshoot print cartridges	95
View the Readme file	101
Hardware setup troubleshooting	101
Software installation troubleshooting	103
Uninstall and reinstall the software	106
Wireless setup troubleshooting	108
Print quality troubleshooting	112
Print troubleshooting	119
Memory card troubleshooting	127
Scan troubleshooting	131
Copy troubleshooting	134

Contents

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HP C4390, C4380, C4385 manual Maintain the HP All-in-One, Troubleshooting

Contents

HP Photosmart C4380 All-in-One series Contents Use the photo features Use the scan featuresUse the copy features Print from your computer Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do Finish setting up the HP All-in- One Connect using integrated wireless WlanComputer connection information Supported connection types Connect to a network To enable printer sharing on a Windows computerUse printer sharing Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Wireless ad hoc network setup Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One Related topics What you need for an ad hoc network Create a network profile for a Windows XP computer Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings To print the network configuration Restore network defaultsTo restore network defaults Turn the wireless radio on and off Network configuration page definitions General network settings Wireless 802.11 network settings Finish setup Finish setup Network glossary HEX WEP Finish setup Load originals Load originals and load paperTo load an original on the scanner glass Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Additional papers to avoid when copying Papers to avoidHP Premium Presentation Paper HP CD/DVD Tattoos Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load index cards in the input tray Load envelopesTo load envelopes HP Inkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jams Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check box Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image Print using Maximum dpi To print in Maximum dpi modePrint custom CD/DVD labels To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To print a WebTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Use the photo features Photos Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Save photos to your computer Edit photos using your computerShare photos with friends and relatives To share photos Use the scan features Scan an image or document Edit a scanned document Edit a scanned imageTo scan to a computer Stop scanning To stop scanning Scan Use the copy features Change the copy settings for the current jobMake a copy Make multiple copies of the same original Perform special copy jobs Change copy speed or qualityPress Start Copy Black or Start Copy Color To change the copy quality Make a borderless copy of a photo Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy Color To resize a document from the control panel Stop copyingTo stop copying Clean the HP All-in-One Clean the exteriorClean the glass Maintain the HP All-in-One Clean the lid backing To clean the glassTo clean the lid backing Print a self-test report Work with print cartridges To print a self-test report Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Maintain the HP All-in-One To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the print cartridge contacts To clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothing Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file Solution HP All-in-One will not turn on Software installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the usb connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Wireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup Printer Not Found screen appears during installation Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying on Printouts seem blurry or fuzzy Printouts are slanted or skewed Printouts have vertical streaksPaper is not picked up from the input tray Print troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not responding Clear paper jams on To check the printer driver status Click SettingsHP All-in-One prints meaningless characters Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge To preview the print layout Solution To check your margin settingsBlank page came out while printing Troubleshoot print cartridges on My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card On light blinks when I insert my memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer Memory card is not available Other users on the network can access my memory cardFile name appears as meaningless text Scan halts Scan troubleshootingScan fails Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work Copy troubleshootingNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Errors Device messagesCarriage blocked Carriage jam Carriage stall Mechanism errorFirmware revision mismatch Memory is full File messagesScanner failure Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not found General user messages Invalid file nameSupported file types for the HP All-in-One File corrupted Cannot crop Memory card errorDisconnected Card access error Out of disk spaceUse only one card at a time Card is inserted incorrectly Card is not fully inserted Paper messagesCard is damaged Paper orientation error Paper upside downCannot load paper from input tray Ink is drying Paper mismatch Paper jam, misfeed or blocked carriageWrong paper width HP All-in-One not found Power and connection messagesCommunication test failed Improper shutdown Two-way communication lost Ink low Print cartridge messagesNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot For more information, see Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical information Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory wireless statements Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada Wireless Notice to users in Taiwan European Union Regulatory Notice Declaration of conformity European Economic Area Symbols/Numerics Index 174 175 176 177 178