Troubleshooting tips | HP C4385, C4380, C4390 specification

13 Troubleshooting

This section contains the following topics:

•Troubleshooting tips

•Hardware setup troubleshooting

•Software installation troubleshooting

•Wireless setup troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Memory card troubleshooting

•Scan troubleshooting

•Copy troubleshooting

•Errors

Troubleshooting tips

This section contains the following topics:

•Communication problems over a USB connection

•Information on print cartridges

•Information on paper

•Clear paper jams

•Troubleshoot print cartridges

•View the Readme file

Troubleshooting

Communication problems over a USB connection

NOTE: For information on network communication problems, see “Wireless setup troubleshooting” on page 108. For information on communication problems involving a memory card, PictBridge camera, or storage device, see “Memory card troubleshooting” on page 127.

If the HP All-in-One and computer are not communicating with each other, try the following:

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Check that the HP All-in-One does not have a paper jam.

•Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All- in-One off and then turn it on again.

•Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

Troubleshooting 91

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HP C4385, C4380, C4390 manual Troubleshooting tips, Communication problems over a USB connection

Contents

HP Photosmart C4380 All-in-One series Contents Use the photo features Use the scan featuresUse the copy features Print from your computer Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do Finish setting up the HP All-in- One Connect using integrated wireless WlanComputer connection information Supported connection types Use printer sharing To enable printer sharing on a Windows computerConnect to a network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Wireless ad hoc network setup Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One Related topics What you need for an ad hoc network Create a network profile for a Windows XP computer Create a network profile for other operating systems Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Connect to additional computers on a network Print network settings Manage your network settingsChange basic network settings from the control panel To print the network configuration Restore network defaultsTo restore network defaults Turn the wireless radio on and off Network configuration page definitions General network settings Wireless 802.11 network settings Finish setup Finish setup Network glossary HEX WEP Finish setup To load an original on the scanner glass Load originals and load paperLoad originals Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Additional papers to avoid when copying Papers to avoidHP Premium Presentation Paper HP CD/DVD Tattoos To load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray HP CD/DVD Tattoo labels Load other types of paperHP Inkjet labels Avoid paper jams To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check box Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper Print using Maximum dpi To print in Maximum dpi modePrint custom CD/DVD labels To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To print a WebTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Use the photo features Photos To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo To print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Share photos with friends and relatives Edit photos using your computerSave photos to your computer To share photos Use the scan features Scan an image or document To scan to a computer Edit a scanned imageEdit a scanned document Stop scanning To stop scanning Scan Use the copy features Change the copy settings for the current jobMake a copy Make multiple copies of the same original Perform special copy jobs Change copy speed or qualityPress Start Copy Black or Start Copy Color To change the copy quality Make a borderless copy of a photo Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy Color To stop copying Stop copyingTo resize a document from the control panel Clean the HP All-in-One Clean the exteriorClean the glass Maintain the HP All-in-One Clean the lid backing To clean the glassTo clean the lid backing Print a self-test report Work with print cartridges To print a self-test report Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Maintain the HP All-in-One To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the print cartridge contacts To clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothing Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP All-in-One will not turn on Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred To retry the usb connection Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To install the HP Photosmart Software Missing HP Photosmart Software Wireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup Printer Not Found screen appears during installation Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying on Printouts seem blurry or fuzzy Paper is not picked up from the input tray Printouts have vertical streaksPrintouts are slanted or skewed Print troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not responding Clear paper jams on HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge Blank page came out while printing Solution To check your margin settingsTo preview the print layout Troubleshoot print cartridges on HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera On light blinks when I insert my memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer File name appears as meaningless text Other users on the network can access my memory cardMemory card is not available Scan fails Scan troubleshootingScan halts Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Nothing happens when I try to copy Copy troubleshootingScan feature does not work Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Errors Device messagesCarriage blocked Carriage jam Firmware revision mismatch Mechanism errorCarriage stall Scanner failure File messagesMemory is full Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not found General user messages Invalid file nameSupported file types for the HP All-in-One File corrupted Disconnected Memory card errorCannot crop Card access error Out of disk spaceUse only one card at a time Card is inserted incorrectly Card is damaged Paper messagesCard is not fully inserted Paper orientation error Paper upside downCannot load paper from input tray Ink is drying Wrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Communication test failed Power and connection messagesHP All-in-One not found Improper shutdown Two-way communication lost Need alignment or alignment failed Print cartridge messagesInk low Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device For more information, see Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical information Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory wireless statements Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada Wireless Notice to users in Taiwan European Union Regulatory Notice Declaration of conformity European Economic Area Symbols/Numerics Index 174 175 176 177 178