HP All-in-One will not turn on, Solution | HP C4390, C4380, C4385

Chapter 13

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The HP All-in-One will not turn on

•I connected the USB cable, but I am having problems using the HP All-in-One with my computer

The HP All-in-One will not turn on

Cause: The HP All-in-One is not properly connected to a power supply.

Solution:

•Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a grounded power outlet, surge protector, or power strip.

Troubleshooting

1Power connection

2Power cord and adapter

3Grounded power outlet

•If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

102 Troubleshooting

Image 103

HP C4390, C4380, C4385 manual HP All-in-One will not turn on, Solution

Contents

HP Photosmart C4380 All-in-One series Contents Print from your computer Use the photo featuresUse the scan features Use the copy features Maintain the HP All-in-One Troubleshooting Technical information HP warranty and support HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Use the HP Photosmart Software One overview Find more information Setup Guide Find more information How do I? How do Supported connection types Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Computer connection information Connect to a network To enable printer sharing on a Windows computerUse printer sharing What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setup Related topics Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One Create a network profile for a Windows XP computer What you need for an ad hoc network Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings Turn the wireless radio on and off To print the network configurationRestore network defaults To restore network defaults General network settings Network configuration page definitions Wireless 802.11 network settings Finish setup Finish setup HEX Network glossary WEP Finish setup Load originals Load originals and load paperTo load an original on the scanner glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo Paper Recommended papers for printing only HP CD/DVD Tattoos Additional papers to avoid when copyingPapers to avoid HP Premium Presentation Paper Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cards To load index cards in the input tray Load envelopesTo load envelopes HP Inkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jams Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation Change the saturation, brightness, or color tone Scale the document sizePreview your print job Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcut Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labels To print on both sides Print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-One Click Printers To stop a print job from the computer Windows Vista users Photos Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos Save photos to your computer Edit photos using your computerShare photos with friends and relatives To share photos Scan an image or document Use the scan features Edit a scanned document Edit a scanned imageTo scan to a computer To stop scanning Stop scanning Scan Make multiple copies of the same original Use the copy featuresChange the copy settings for the current job Make a copy To change the copy quality Perform special copy jobsChange copy speed or quality Press Start Copy Black or Start Copy Color Press Start Copy Color Make a borderless copy of a photoResize an original to fit onto letter or A4 paper To make a borderless copy of a photo from the control panel To resize a document from the control panel Stop copyingTo stop copying Maintain the HP All-in-One Clean the HP All-in-OneClean the exterior Clean the glass Print a self-test report Clean the lid backingTo clean the glass To clean the lid backing To print a self-test report Work with print cartridges Check the estimated ink levels Handle the print cartridges Choose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Maintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridges To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP All-in-One will not turn on Solution Software installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the usb connection Received a message that an unknown error has occurred To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart Software Wireless setup troubleshooting Weak signal Connect to an integrated wireless Wlan 802.11 network on Invalid WEP key during wireless setup Cannot connect to network during setup Printer Not Found screen appears during installation Invalid passphrase during wireless setup Ink is bleeding or smearing Print quality troubleshooting Text edges are jagged Ink is not filling the text or graphics completely Colors run into each other on the printout Printout has a horizontal band of distortion near the bottom Printouts have horizontal streaks or lines Choose papers for printing and copying on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts are slanted or skewed Printouts have vertical streaksPaper is not picked up from the input tray HP All-in-One is not responding Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected results Clear paper jams on To check the printer driver status Click SettingsHP All-in-One prints meaningless characters Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong order Text or graphics are cut off at the edge To check your margin settings To preview the print layout Solution To check your margin settingsBlank page came out while printing Troubleshoot print cartridges on My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking On light blinks when I insert my memory card Photos on the memory card do not transfer to my computer Memory card is not available Other users on the network can access my memory cardFile name appears as meaningless text Scan halts Scan troubleshootingScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly cropped Text format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work Copy troubleshootingNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Carriage jam ErrorsDevice messages Carriage blocked Carriage stall Mechanism errorFirmware revision mismatch Memory is full File messagesScanner failure File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not found File corrupted General user messagesInvalid file name Supported file types for the HP All-in-One Cannot crop Memory card errorDisconnected Card is inserted incorrectly Card access errorOut of disk space Use only one card at a time Card is not fully inserted Paper messagesCard is damaged Ink is drying Paper orientation errorPaper upside down Cannot load paper from input tray Paper mismatch Paper jam, misfeed or blocked carriageWrong paper width HP All-in-One not found Power and connection messagesCommunication test failed Two-way communication lost Improper shutdown Ink low Print cartridge messagesNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot For more information, see Troubleshooting Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Technical information Specifications Recycling program Material safety data sheetsPaper use Plastics Regulatory notices FCC statement Regulatory model identification number Wireless Exposure to radio frequency radiation Regulatory wireless statements Wireless Notice to users in Canada Wireless Notice to users in Brazil European Union Regulatory Notice Wireless Notice to users in Taiwan Declaration of conformity European Economic Area Index Symbols/Numerics 174 175 176 177 178