Hardware setup troubleshooting, View the Readme file | HP C4380

9.Close the print cartridge door.

If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page.

10.When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

11.Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C4380 All-in-One series, and then clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Troubleshooting

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP All-in-One.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

Hardware setup troubleshooting

101

Image 102

HP C4380, C4390, C4385 manual Hardware setup troubleshooting, View the Readme file, Troubleshooting common setup issues

Contents

HP Photosmart C4380 All-in-One series Contents Use the copy features Use the photo featuresUse the scan features Print from your computer Troubleshooting Maintain the HP All-in-One HP warranty and support Technical information HP Photosmart C4380 All-in- One series Help OneHP Photosmart seriesC4380 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart Software One overview Setup Guide Find more information Find more information How do I? How do Computer connection information Finish setting up the HP All-in- OneConnect using integrated wireless Wlan Supported connection types To enable printer sharing on a Windows computer Connect to a networkUse printer sharing Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network To connect the HP All-in-One Wireless ad hoc network setupConnect to an integrated wireless Wlan 802.11 network Related topics What you need for an ad hoc network Create a network profile for a Windows XP computer Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelPrint network settings To restore network defaults To print the network configurationRestore network defaults Turn the wireless radio on and off Network configuration page definitions General network settings Wireless 802.11 network settings Finish setup Finish setup Network glossary HEX WEP Finish setup Load originals and load paper Load originalsTo load an original on the scanner glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo Paper Recommended papers for printing only HP Premium Presentation Paper Additional papers to avoid when copyingPapers to avoid HP CD/DVD Tattoos Load paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP Inkjet labelsHP CD/DVD Tattoo labels Avoid paper jams Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check box To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Use the photo features Photos Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo Print photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos Edit photos using your computer Save photos to your computerShare photos with friends and relatives To share photos Use the scan features Scan an image or document Edit a scanned image Edit a scanned documentTo scan to a computer Stop scanning To stop scanning Scan Make a copy Use the copy featuresChange the copy settings for the current job Make multiple copies of the same original Press Start Copy Black or Start Copy Color Perform special copy jobsChange copy speed or quality To change the copy quality To make a borderless copy of a photo from the control panel Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Press Start Copy Color Stop copying To resize a document from the control panelTo stop copying Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-One To clean the lid backing Clean the lid backingTo clean the glass Print a self-test report Work with print cartridges To print a self-test report Handle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Maintain the HP All-in-One To align newly installed print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the print cartridge contacts To clean the area around the ink nozzles Turn off the HP All-in-One Remove ink from your skin and clothing Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report To clean the print cartridge contacts To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file Solution HP All-in-One will not turn on Software installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the usb connection Uninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Wireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup Printer Not Found screen appears during installation Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Choose papers for printing and copying on Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewedPaper is not picked up from the input tray Borderless printing produces unexpected results Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Clear paper jams on Click Settings To check the printer driver statusHP All-in-One prints meaningless characters Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge Solution To check your margin settings To preview the print layoutBlank page came out while printing Troubleshoot print cartridges on Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card On light blinks when I insert my memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer Other users on the network can access my memory card Memory card is not availableFile name appears as meaningless text Scan troubleshooting Scan haltsScan fails Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Copy troubleshooting Scan feature does not workNothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Carriage blocked ErrorsDevice messages Carriage jam Mechanism error Carriage stallFirmware revision mismatch File messages Memory is fullScanner failure Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not found Supported file types for the HP All-in-One General user messagesInvalid file name File corrupted Memory card error Cannot cropDisconnected Use only one card at a time Card access errorOut of disk space Card is inserted incorrectly Paper messages Card is not fully insertedCard is damaged Cannot load paper from input tray Paper orientation errorPaper upside down Ink is drying Paper jam, misfeed or blocked carriage Paper mismatchWrong paper width Power and connection messages HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lost Print cartridge messages Ink lowNeed alignment or alignment failed Troubleshooting Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not compatible Print cartridge is not intended for use in this deviceWrong pen in slot For more information, see Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Prepare the HP All-in-One for shipment HP warranty and support Specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory wireless statements Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada Wireless Notice to users in Taiwan European Union Regulatory Notice Declaration of conformity European Economic Area Symbols/Numerics Index 174 175 176 177 178